ASOA's 60-minute webinars provide a venue to keep abreast of the latest in legislative and regulatory compliance in addition to a host of other informative subjects relating to practice management.

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Podcasts

ASOA's podcasts feature content from ASOA resources as well as interviews with experienced ophthalmic practice administrators and subject matter experts.

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Management

HR: Best Practices for Employee Evaluations

This bundle includes:

HR: Best Practices for Employee Evaluations--Streaming Audio

Speaker(s): Attorneys Julie Proscia and Steven Jados

Date: 2/22/2017

Media Type: Podcast

List Price: Free

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Patient Flow-Best Practices for Physician Schedules - Streaming Audio

Categories

Certified Ophthalmic Executives (COE)

Human Resources

Management

Operations & Business Development

Date: 8/9/2017

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
The term, “customer service” is one that is often bantered about and has many different meanings. In today’s society, how can we ensure that our customer service meets expectations? How do our patients feel about customer service and just how does one go about evaluating the customer service attributes of the practice? Once we know what the expectations are, how can we ensure these are being met? What sort of training is necessary to obtain an optimum level of customer service? Obvious Question ...Read More

This bundle includes:

Back to Basics: Customer Service - Presentation Slides

Back to Basics: Customer Service - Streaming Audio

Back to Basics: Customer Service - Audio Download

Speaker(s): Steve Robinson, COE, FASOA - S&R Consulting

Date: 9/21/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
A core challenge over the next decade will be to attract and retain a skilled workforce. This situation is exacerbated as companies find themselves managing different generations—each with their own distinct values and attitudes toward work. To successfully integrate these generations into the workplace, companies need to understand how to motivate and engage employees. In this webinar participants will understand the needs and values of each generation. They will learn how to create a collabora ...Read More

This bundle includes:

Generations@Work - Audio Download

Generations@Work - Streaming Audio

Generations@Work - Presentation Slides

Speaker(s): Sarah Sladek, CEO, XYZ University

Date: 9/14/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Patient Flow/Best Practices for Physician Schedules - Presentation Slides

Categories

Certified Ophthalmic Executives (COE)

Human Resources

Management

Operations & Business Development

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Mid-Mgmt: Dealing with Difficult Decisions

This bundle includes:

Dealing with Difficult Decisions--Streaming Audio

Speaker(s): Steve Robinson

Date: 5/15/2017

Media Type: Podcast

List Price: Free

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Description
Attorney Amanda Shuman provides ASOA members a look at the current and upcoming Human Resources regulatory environment. From topics such as what to know about minimum wage increases and paid leave laws to applicant and new hire policies, the webinar is an essential tool for every administrator. Amanda’s focus is on empowering her clients through expert legal advice to make informed decisions about their legal issues. Webinar Outline: Applicants/New Hires “Ban the Box.”Salary history questions ...Read More

This bundle includes:

Human Resources Regulatory Update - Presentation Slides

Human Resources Regulatory Update - Video Download

Human Resources Regulatory Update - Streaming Video

Speaker(s): Amanda Shuman Esq.

Date: 10/10/2018

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
ASOA hosts BSM Consulting’s Maureen Waddle for a webinar designed to help administrators examine and improve operating efficiency. Improving efficiency in practices is mandatory as reimbursement stays flat and expenses increase. This webinar focuses on financial efficiency and the use of benchmarks to help understand financial performance. Learning Objectives Provide common operating efficiency benchmarks:  definitions and formulasDiscuss common questions and possible errors 1 COE Credit  ...Read More

This bundle includes:

Operating Efficiency - Video Download

Operating Efficiency - Presentation Slides

Operating Efficiency - Streaming Video

Speaker(s): Maureen Waddle, MBA, BSM Consulting

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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MACRA: Understand MIPS and Your Composite Score

This bundle includes:

MACRA: Understand MIPS--Streaming Audio

Speaker(s): Nancey McCann, Director of Government Relations

Date: 3/22/2017

Media Type: Podcast

List Price: Free

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Description
Practicalities and Pitfalls of Project Management - Dr. Zinkovich has seen projects from a variety of perspectives and has learned both technical as well as practical lessons along the way. In this lecture, Dr. Zinkovich will focus on larger concepts than just the “toolbox.” There are many concepts in project management, lean six sigma, and statistics that originated in manufacturing, and managers in healthcare often struggle to understand how these ideas are relevant to their environments. Thes ...Read More

This bundle includes:

Practicalities & Pitfalls of Project Management - Presentation Slides

Practicalities & Pitfalls of Project Management - Streaming Video

Practicalities & Pitfalls of Project Management - Video Download

Speaker(s): Dr. Joseph Zinkovich

Date: 9/12/2018

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Change Management Strategies

Categories

Certified Ophthalmic Executives (COE)

Management

Management

Description
Healthcare is in a constant state of change and the rate of change seems to be accelerating. Practice leaders are responsible for helping their staff navigate change successfully. This webinar will explore the impacts of poorly handled change along with ways to absorb and thrive in the midst of change, with an emphasis on practical tools and resources.1 COE Credit. ...Read More

This bundle includes:

Change Management Strategies - Streaming Audio

Change Management Strategies - Presentation Slides

Change Management Strategies - Audio Download

Speaker(s): Keith Casebolt, CEO & Patty Casebolt - Medical Eye Center

Date: 6/21/2017

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Change Management Strategies

Categories

Certified Ophthalmic Executives (COE)

Management

Management

Description
Healthcare is in a constant state of change and the rate of change seems to be accelerating. Practice leaders are responsible for helping their staff navigate change successfully. This webinar will explore the impacts of poorly handled change along with ways to absorb and thrive in the midst of change, with an emphasis on practical tools and resources.1 COE Credit. ...Read More

This bundle includes:

Change Management Strategies - Streaming Audio

Change Management Strategies - Presentation Slides

Change Management Strategies - Audio Download

Speaker(s): Keith Casebolt, CEO & Patty Casebolt - Medical Eye Center

Date: 6/21/2017

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Prioritizing Work & Time Management

This bundle includes:

Prioritizing Work & Time Mgt - Streaming Audio

Speaker(s): Tamim Quam, MD

Date: 6/14/2017

Media Type: Podcast

List Price: Free

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Description
This web seminar will provide practical information and offer useful tools to facilitate data reporting and interpretation so that practice owners and administrators can get an accurate picture of the financial health of the practice and identify areas for potential performance improvement. Successful practices are diligent in gathering, measuring, and managing information. This session defines benchmarking and educates participants on the importance of focusing on key operating metrics that imp ...Read More

This bundle includes:

Financial Benchmarking for the Ophthalmology Practice - Streaming Audio

Financial Benchmarking for the Ophthalmology Practice - Presentation Slides

Financial Benchmarking for the Ophthalmology Practice - Audio Download

Speaker(s): Jill Maher, MA, COE, OCS

Date: 5/21/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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2014 Ask the Government Relations Experts: Regulatory and Legislative Q&A

Categories

Certified Ophthalmic Executives (COE)

Coding & Reimbursement

Government Relations

Management

Operations & Business Development

Description
Do you have a question regarding EHR/Meaningful Use, PQRS, The Sunshine Act, ACOs, Value Based Modifiers, or any of the other regulatory or legislative issues you face on a daily basis? If so, this is your chance to ASK the EXPERTS! ASOA is hosting a web seminar entitled “Ask the Government Relations Experts – Regulatory and Legislative Q&A Session” on Thursday, October 9th from 2 – 3 pm eastern. This web seminar will feature the ASCRS/ASOA Government Relations team of Nancey McCann, Ashley ...Read More

This bundle includes:

2014 Ask the Experts - Audio Download

2014 Ask the Experts - Streaming Audio

2014 Ask the Experts - Presentation Slides

Speaker(s): Nancey McCann, Ashley McGlone, & Allison Dickert Madson

Date: 10/16/2014

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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The Value-Based Payment Modifier: What it Means for You and Your Practice

Categories

Certified Ophthalmic Executives (COE)

Government Relations

Management

Operations & Business Development

Description
Join ASCRS/ASOA for a webinar with CMS to learn more about the Value Based Payment Modifier and how it will affect your practice. Topics will include, the interaction between Value Based Payment Modifier and PQRS, how the cost and quality measures are calculated and how these cost and quality measures may play out for ophthalmology specifically. The webinar will also include a Question and Answer session with CMS officials from the VBPM program.1 COE Credit. ...Read More

This bundle includes:

The Value-Based Payment Modifier - Streaming Audio

The Value-Based Payment Modifier - Presentation Slides

Speaker(s): Kim Spalding Bush & Sophia Autrey

Date: 11/6/2014

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
The 2014 final fee schedule rules contained several important changes affecting ophthalmology from potential fee cuts to quality reporting requirements. This Web Seminar will address both the Medicare Physician Fee Schedule and Medicare ASC Fee Schedule changes for 2014. Also included will be information regarding the new and revised CPT code changes for 2014 and the issues facing ophthalmology as outlined in the 2014 Office of Inspector General (OIG) Work Plan. Upon completion of this course, a ...Read More

This bundle includes:

2014 Medicare Update - Presentation Slides

2014 Medicare Update - Audio Download

2014 Medicare Update - Streaming Audio

Speaker(s): E. Ann Rose

Date: 2/19/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Growing Your Practice: Gaining Patient Confidence and Commitment

Categories

Administrator Beginner's Circle (ABC)

Certified Ophthalmic Executives (COE)

Management

Marketing

Operations & Business Development

Description
When patients commit to the procedure, you do more than help improve their vision. You give them hope. Come to this informative discussion and learn how influential communications can help you to get your patients to invest more confidently in their eye health and vision related lifestyle, thereby turning them into loyal ambassadors for your practice.1 COE Credit. ...Read More

This bundle includes:

Growing Your Practice - Audio Download

Growing Your Practice - Presentation Slides

Growing Your Practice - Streaming Audio

Speaker(s): Craig Piso

Date: 9/17/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Effectively Communicating with Patients

Categories

Certified Ophthalmic Executives (COE)

Management

Marketing

Operations & Business Development

Description
Improve patient engagement in your practice. In this 1-hour web seminar, participants will gain understanding as to why patient engagement is relevant in delivering quality care and learn techniques that can enhance communication and engagement with the patient.1 COE Credit. ...Read More

This bundle includes:

Effectively Communicating with Patients - Streaming Audio

Effectively Communicating with Patients - Presentation Slides

Effectively Communicating with Patients - Audio Download

Speaker(s): Heather Johnson & Shawn Kennan

Date: 7/23/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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What the Social Media Revolution Means For You

Categories

Certified Ophthalmic Executives (COE)

Management

Marketing

Operations & Business Development

Description
Join Maddie Grant, CAE in a discussion about the current social media landscape in healthcare, how to take advantage of social technologies for your own networking and professional development, and how to avoid the pitfalls. Learn from your peers about how they use social media, and understand potential concerns such as managing the time suck factor, and navigating the inherent risks related to privacy and the blurring of personal and professional boundaries. A good grounding in how to use socia ...Read More

This bundle includes:

What the Social Media Revolution Means For You - Audio Download

What the Social Media Revolution Means For You - Presentation Slides

What the Social Media Revolution Means For You - Streaming Audio

Speaker(s): Maddie Grant, CAE

Date: 6/18/2014

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
Educates participants on the five key components of effective employee management to aid in practice achievement by promoting improved team member performance. Effectively managing employees and gaining their best efforts is often a challenge in medical practices. This session defines key components to successful employee management and educates participants on the importance of using a purposeful system to coach employees and empower them to perform at their highest level of ability. Attendees ...Read More

This bundle includes:

The 5 Step Employee Management System - Presentation Slides

The 5 Step Employee Management System - Audio Download

The 5 Step Employee Management System - Streaming Audio

Speaker(s): Lyn Walsh, MHA, COE, OCS

Date: 12/17/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
This web seminar provides a brief introduction to ICD-10-CM. Key points include: rationale behind the changes, structural differences between ICD-9 and ICD-10, and useful resources to aid implementation. Program Goal: Attendees will be exposed to ICD-10-CM structure, organization, and resources. At the conclusion of this webinar, attendees will be able to: Describe why ICD-10-CM is neededExplain key differences between ICD-9 and ICD-10Identify necessary changes to chart documentation in the med ...Read More

This bundle includes:

Getting Ready for ICD-10-CM - Presentation Slides

Getting Ready for ICD-10-CM - Streaming Audio

Getting Ready for ICD-10-CM - Audio Download

Speaker(s): Mary Pat Johnson

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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2015 Physician Quality Reporting System (PQRS)

Categories

Certified Ophthalmic Executives (COE)

Government Relations

Management

Operations & Business Development

Description
This web seminar will cover 2015 PQRS reporting requirements. Topics will include what has changed from the 2014 PQRS reporting, what measures make sense for ophthalmologists to report, an overview of the Measures Applicability Validation Process and how penalties from 2013 PQRS reporting will affect practices in 2015.1 COE Credit. ...Read More

This bundle includes:

2015 Physician Quality Reporting System (PQRS) - Streaming Audio

2015 Physician Quality Reporting System (PQRS) - Audio Download

2015 Physician Quality Reporting System (PQRS) - Presentation Slides

Speaker(s): Daniel Green MD, FACOG & Molly MacHarris

Date: 3/14/2015

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
This course will include a brief recap of the differences between ICD-9 diagnosis codes and the new ICD-10 codes. Tips for a smooth transition will be provided as well as recommendations for chart documentation changes that may be needed for certain conditions. Several case studies will be provided showing how the new ICD-10 diagnosis codes will impact the coding of claims for proper reimbursement.1 COE Credit. ...Read More

This bundle includes:

ICD-10: Don't Delay - Planning Should Start Now - Presentation Slides

ICD-10: Don't Delay - Planning Should Start Now - Streaming Audio

ICD-10: Don't Delay - Planning Should Start Now - Audio Download

Speaker(s): E. Ann Rose

Date: 11/19/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Join CMS for an overview of Stage 1 and 2 of Meaningful Use for eligible providers. This presentation will provide information on 2014 changes to the Meaningful Use program, clinical quality measures for ophthalmologists, and important reporting timelines. The presentation will conclude with a 20 minute Q&A session with a CMS subject matter expert. Changes to Stage 1 in 2014 Stage 2 OverviewNew Stage 2 MeasuresClinical Quality Measures for OphthalmologistsHow to Report and Attest in 2014Q&a ...Read More

This bundle includes:

EHR Meaningful Use Attestation 2014 - Streaming Audio

EHR Meaningful Use Attestation 2014 - Presentation Slides

EHR Meaningful Use Attestation 2014 - Audio Download

Speaker(s): Elisabeth Myers

Date: 4/10/2014

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
In most practices, it isn’t a matter of if but when a third party payer will audit one or more dates of service. It is important to know what to send to support your charge. Some practices perform internal audits to monitor the coding and documentation appearing in the clinic and/ or ASC charts. This web seminar will cover what information to gather in the event of a third-party audit. It will also discuss how to begin internal audits, how to record the results and what the follow-up should enta ...Read More

This bundle includes:

Dealing with Chart Audits/Coding & Documentation - Presentation Slides

Dealing with Chart Audits/Coding & Documentation - Audio Download

Dealing with Chart Audits/Coding & Documentation - Streaming Audio

Speaker(s): Patricia Kennedy, COMT, COE, CPC

Date: 2/19/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Broad Overview of HR’s Role in Your Organization and Why It Matters – Employee Handbooks, Job Descriptions, Poster Requirements, Required Record Retention, I’9’s, HR Policies & Procedures, The Hiring Process, Training and Development of Employees, Organizational Development, Leaves of Absences, Employee Relations, Safety, etc.1 COE Credit. ...Read More

This bundle includes:

HR Checkups: What We Find - Audio Download

HR Checkups: What We Find - Presentation Slides

HR Checkups: What We Find - Streaming Audio

Speaker(s): Judith Giddings

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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2015 Ask the Government Relations Experts: Regulatory and Legislative Q&A

Categories

Certified Ophthalmic Executives (COE)

Coding & Reimbursement

Government Relations

Management

Operations & Business Development

Description
Do you have a question regarding EHR/Meaningful Use, PQRS, The Sunshine Act, ACOs, Value Based Modifiers, or any of the other regulatory or legislative issues you face on a daily basis? If so, this is your chance to ASK the EXPERTS! ASOA is hosting a web seminar entitled ""Ask the Government Relations Experts: Regulatory and Legislative Q&A Session"". This web seminar will feature the ASCRS/ASOA Government Relations team answering your questions.1 COE Credit. ...Read More

This bundle includes:

2015 Ask the Experts - Audio Download

2015 Ask the Experts - Presentation Slides

2015 Ask the Experts - Streaming Audio

Speaker(s): Ashley McGlone & Allison Dickert Madson

Date: 1/28/2015

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Using Financial Reports and Analytics to Help Drive Practice Success

Categories

Benchmarks & Statistics

Management

Operations & Business Development

Description
Successful practices are diligent in gathering, measuring, and managing information. This webinar will provide practical information and introduce useful tools to facilitate effective data reporting and interpretation. Participants will learn the importance of focusing on key operating metrics that impact practice performance and using this data to identify areas for potential performance improvement. Financial benchmarking analysis and dashboard reports will be reviewed during the session. ...Read More

This bundle includes:

Using Financial Reports and Analytics - Audio Download

Using Financial Reports and Analytics - Streaming Audio

Using Financial Reports and Analytics - Presentation Slides

Speaker(s): Bruce Maller, President, CEO - BSM Consulting

Date: 6/17/2015

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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HR: Flawless Hiring—Getting the Right People on the Bus

This bundle includes:

HR: Flawless Hiring-Streaming Audio

Speaker(s): Keith Casebolt, CEO of Medical Eye Center

Date: 2/28/2017

Media Type: Podcast

List Price: Free

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Description
There can be minefields to navigate in making the transition to management, but who better understands the work ophthalmic practices do than a technician? Technicians have great perspective of how to provide the best ophthalmic care which needs to be the cornerstone of all practice activities. Learning all the other support operations and maximizing efficiency, accuracy and cost-effectiveness is a steep learning curve. Lessons learned will be shared by clinical personnel who have successfully ma ...Read More

This bundle includes:

Moving from Technician to Manager - Audio Download

Moving from Technician to Manager - Streaming Audio

Moving from Technician to Manager - Presentation Slides

Speaker(s): Jane Shuman, MS, COE, COT, OCS - Eyetechs & Laurie K. Brown, MBA, COMT, COE, OSA, OCS, OSC, CPSS - Drs. Fine, Hoffman & Sims, LLC

Date: 3/15/2017

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
The first in a series of case study presentations, this webinar will showcase how a practice faced a particular issue and how that issue was resolved by a consultant and/or vendor in conjunction with the practice. As more new patients come into the healthcare system, savvy providers are seeing opportunities to develop better relationships with the hope that will translate to greater bill collection success. In a world where patient payments represent an increasingly large portion of a providers ...Read More

This bundle includes:

Best Practices for Boosting Patient Payments - Audio Download

Best Practices for Boosting Patient Payments - Presentation Slides

Best Practices for Boosting Patient Payments - Streaming Audio

Speaker(s): Gerard White, CEO - Clearwave Corporation & Rod Roeser, Thomas Eye Group

Date: 10/19/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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When You're the New Kid in Town - Streaming Audio

Speaker(s): Hayley Boling, CEO, Boling Vision Center

Date: 10/18/2017

Media Type: Podcast

List Price: Free

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Avoiding the Pitfalls of Disciplining Employees

Speaker(s): Julie Proscia and Steven Jados, Attorneys

Date: 9/20/2017

Media Type: Podcast

List Price: Free

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When You're the New Kid in Town, Advice Dear Abby Style

This bundle includes:

When You're the New Kid in Town - Streaming Audio

Speaker(s): Hayley Boling, CEO, Boling Vision Center

Date: 10/18/2017

Media Type: Podcast

List Price: Free

Quantity: