ASOA's 60-minute webinars provide a venue to keep abreast of the latest in legislative and regulatory compliance in addition to a host of other informative subjects relating to practice management.

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Podcasts

ASOA's podcasts feature content from ASOA resources as well as interviews with experienced ophthalmic practice administrators and subject matter experts.

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Operations & Business Development

Emotional Intelligence for Exceptional Patient Outcomes

Categories

Certified Ophthalmic Executives (COE)

Operations & Business Development

Patient Relations

Description
Obtaining the sample would be considered integral to the procedure.  As far as the biopsy, the CCI edit instructions indicate that if a biopsy is performed and submitted for pathologic evaluation that will be completed after the more extensive procedure is performed, the biopsy is not separately reportable with the more extensive procedure.During these stressful scenarios, you undergo an "emotional hijack" that can hinder effective patient-provider communication and overall health outc ...Read More

This bundle includes:

Emotional Intelligence for Exceptional Patient Outcomes - Audio Download

Emotional Intelligence for Exceptional Patient Outcomes - Streaming Audio

Emotional Intelligence for Exceptional Patient Outcomes - Presentation Slides

Speaker(s): Mark Atkin – Key Account Manager, Alcon; Stephen Lankford, Key Account Manager, Alcon; & Lisa Murray, Practice Administrator, Hartzell Eye

Date: 11/16/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
This two-day workshop conducted at the 2019 ASOA annual meeting touches on each of the six COE exam domains, and is one of several recommended COE study resources. Attendance does not guarantee passage of the COE Exam. Agenda: Financial Management – Bruce Maller – BSM ConsultingInformation Technology Management – Candace Simerson, FASOA, COE, CMPE, CAHCM – Precision Eye Services; Laurie K. Brown, MBA, COMT, COE, CPC, CPMA – BSM ConsultingOperations – Elizabeth Monroe, COE, CPSS, PHR – BSM Cons ...Read More

This bundle includes:

2019 COE Review - Part 1 - Financial Managment

2019 COE Review - Part 2 - Information Technology

2019 COE Review - Part 3 - Operations

2019 COE Review - Part 4 - Human Resources

2019 COE Review - Part 5 - Risk Management

2019 COE Review - Part 6 - General Ophthalmic Knowledge

2019 COE Review - All Handouts

Date: 5/4/2019

Media Type: Webinar

List Price: $650.00

Member Price: $500.00 You save $150.00 (23%).

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Description
Elizabeth Monroe from BSM Consulting gives this presentation about talent management.  Objectives for this webinar: 1.            Develop your organizational goals through strategic employee planning. 2.            Diagnose and assess what the talent need is. 3.            Learn to recognize and cultivate talent you already have in-house. 4.            Outline learning programs that help employees see how their growth impacts the practice.   Good for 1 COE credit ...Read More

This bundle includes:

Talent Management Equals Talent Retention - Video Download

Talent Management Equals Talent Retention - Presentation

Talent Management Equals Talent Retention - Streaming Video

Speaker(s): Elizabeth Monroe, Principal and Senior Consultant for BSM Consulting

Date: 4/3/2019

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Attorney Amanda Shuman provides ASOA members a look at the current and upcoming Human Resources regulatory environment. From topics such as what to know about minimum wage increases and paid leave laws to applicant and new hire policies, the webinar is an essential tool for every administrator. Amanda’s focus is on empowering her clients through expert legal advice to make informed decisions about their legal issues. Webinar Outline: Applicants/New Hires “Ban the Box.”Salary history questions ...Read More

This bundle includes:

Human Resources Regulatory Update - Presentation Slides

Human Resources Regulatory Update - Video Download

Human Resources Regulatory Update - Streaming Video

Speaker(s): Amanda Shuman Esq.

Date: 10/10/2018

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Practicalities and Pitfalls of Project Management - Dr. Zinkovich has seen projects from a variety of perspectives and has learned both technical as well as practical lessons along the way. In this lecture, Dr. Zinkovich will focus on larger concepts than just the “toolbox.” There are many concepts in project management, lean six sigma, and statistics that originated in manufacturing, and managers in healthcare often struggle to understand how these ideas are relevant to their environments. Thes ...Read More

This bundle includes:

Practicalities & Pitfalls of Project Management - Streaming Video

Practicalities & Pitfalls of Project Management - Video Download

Practicalities & Pitfalls of Project Management - Presentation Slides

Speaker(s): Dr. Joseph Zinkovich

Date: 9/12/2018

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Benchmarking for Better Business Decisions

This bundle includes:

Benchmarking for Better Business Decisions--Streaming Audio

Speaker(s): Andrew Maller, MBA, COE and Maureen Waddle, MBA

Date: 7/19/2017

Media Type: Podcast

List Price: Free

Quantity:

Description
Finding the Correct Balance: The Fundamentals of Corporate Compliance.  This webinar is designed to help you, not scare you.  The  webinar will walk you through the 7 Elements needed for an “effective compliance program” under the Federal Sentencing guidelines Chapter 8. It will also will cover what is expected of you and your facility to develop a strong Corporate Compliance program.Topics to be covered are how the government is dealing with fraud and what are a few of the new regulatory elemen ...Read More

This bundle includes:

Medicare & Corporate Compliance - Audio Download

Medicare & Corporate Compliance - Presentation Slides

Medicare & Corporate Compliance - Streaming Audio

Speaker(s): Todd McDonagh - Healthcare Compliance Networking, Inc.

Date: 4/20/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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ALICE Active Shooter Response Training: Developing Emergency Procedures

Categories

Certified Ophthalmic Executives (COE)

Leadership and Personal Development

Operations & Business Development

Risk Management & Compliance

Description
Gary Kamp will present an overview of the ALICE (Alert, Lockdown, Inform, Counter, and Evacuate) Program for implementing appropriate and federally recommended proactive response strategies in the event of an active shooter on your work premises. It is vital to have an emergency response plan for businesses so that employees are not at risk in the event of an active shooter situation due to lack of knowledge and preparation. To mitigate risk, employers should take precautions to ensure that ever ...Read More

This bundle includes:

ALICE Active Shooter - Presentation Slides

ALICE Active Shooter - Streaming Audio

ALICE Active Shooter - Audio Download

Speaker(s): Gary Kamp - ALICE Training

Date: 5/24/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Creating a Customer Service Revolution – Be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant! At this web seminar you’ll discover how: All your employees can have compassion & empathy for your customersTo create a Customer Service Vision statement To create non negotiable standards that every team member will followTo make price irrelevant 1 CO ...Read More

This bundle includes:

Creating a Customer Service Revolution - Streaming Download

Creating a Customer Service Revolution - Audio Download

Creating a Customer Service Revolution - Presentation Slides

Speaker(s): John DiJulius - The DiJulius Group

Date: 5/27/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
We are all striving for that perfect "patient experience." The one that will send all the patients to our doors. During this January webinar, let's look at the changes that have taken place in our healthcare environment to adversely affect the patient perceptions. We will also look at some thoughts and ideas around overcoming the roadblocks.  Dealing with "waiting room" experiencesProtecting your on line reputation by capturing the patient experience while still in your ...Read More

This bundle includes:

The Patient Experience - Presentation Slides

The Patient Experience - Streaming Video

The Patient Experience - Video Download

Speaker(s): Patti Barkey

Date: 1/16/2019

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Feeling overwhelmed?  Trying to find time to accomplish the required and routine activities throughout the year and the day-to-day interruptions?  As you prepare for the new year, join Joe Theine, MBA, COE as he discusses some approaches and resources for planning your year in a manner that can help you be prepared for the unexpected.1 COE Credit ...Read More

This bundle includes:

Planning Your Year - Streaming Video

Planning Your Year - Video Download

Planning Your Year - Presentation Slides

Speaker(s): Joe Theine

Date: 11/14/2018

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
The ophthalmology marketing challenge & creating a roadmap for success. Marketing is a huge challenge for ophthalmology practices, particularly new practices with no established customer base or community around them. How do you know where to start? What types of marketing are cost effective and work to generate new patients? How do I reach my patient base without annoying them? Inbound marketing is all about helping people find you online; using digital marketing tactics to target people wh ...Read More

This bundle includes:

Marketing Your Practice - Streaming Video

Marketing Your Practice - Presentation Slides

Marketing Your Practice - Video Download

Speaker(s): Michael Dobkowski, MBA, CEO, Glacial Multimedia Inc.

Date: 6/26/2019

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Clinical flow is a problem for many practices that manifests itself in long patient wait times, doctors noticing starts and stops during the day and stressed employees. There is often more than one reason for these patterns; it may be the schedule, or the manner in which your space and staff are utilized. During this webinar, we will discuss how to determine which of these factors is affecting the flow in your office. 1 COE Credit. ...Read More

This bundle includes:

Overcoming Challanges of Clinical Flow - Streaming Audio

Overcoming Challanges of Clinical Flow - Presentation Slides

Overcoming Challenges of Clinical Flow - Audio Download

Speaker(s): Jane Shuman, MS, COT, COE, OCS - eyetechs

Date: 6/15/2016

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Using Financial Reports and Analytics to Help Drive Practice Success

Categories

Benchmarks & Statistics

Management

Operations & Business Development

Description
Successful practices are diligent in gathering, measuring, and managing information. This webinar will provide practical information and introduce useful tools to facilitate effective data reporting and interpretation. Participants will learn the importance of focusing on key operating metrics that impact practice performance and using this data to identify areas for potential performance improvement. Financial benchmarking analysis and dashboard reports will be reviewed during the session. ...Read More

This bundle includes:

Using Financial Reports and Analytics - Audio Download

Using Financial Reports and Analytics - Streaming Audio

Using Financial Reports and Analytics - Presentation Slides

Speaker(s): Bruce Maller, President, CEO - BSM Consulting

Date: 6/17/2015

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Effectively Communicating with Patients

Categories

Certified Ophthalmic Executives (COE)

Management

Marketing

Operations & Business Development

Description
Improve patient engagement in your practice. In this 1-hour web seminar, participants will gain understanding as to why patient engagement is relevant in delivering quality care and learn techniques that can enhance communication and engagement with the patient.1 COE Credit. ...Read More

This bundle includes:

Effectively Communicating with Patients - Streaming Audio

Effectively Communicating with Patients - Presentation Slides

Effectively Communicating with Patients - Audio Download

Speaker(s): Heather Johnson & Shawn Kennan

Date: 7/23/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Broad Overview of HR’s Role in Your Organization and Why It Matters – Employee Handbooks, Job Descriptions, Poster Requirements, Required Record Retention, I’9’s, HR Policies & Procedures, The Hiring Process, Training and Development of Employees, Organizational Development, Leaves of Absences, Employee Relations, Safety, etc.1 COE Credit. ...Read More

This bundle includes:

HR Checkups: What We Find - Audio Download

HR Checkups: What We Find - Presentation Slides

HR Checkups: What We Find - Streaming Audio

Speaker(s): Judith Giddings

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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What the Social Media Revolution Means For You

Categories

Certified Ophthalmic Executives (COE)

Management

Marketing

Operations & Business Development

Description
Join Maddie Grant, CAE in a discussion about the current social media landscape in healthcare, how to take advantage of social technologies for your own networking and professional development, and how to avoid the pitfalls. Learn from your peers about how they use social media, and understand potential concerns such as managing the time suck factor, and navigating the inherent risks related to privacy and the blurring of personal and professional boundaries. A good grounding in how to use socia ...Read More

This bundle includes:

What the Social Media Revolution Means For You - Audio Download

What the Social Media Revolution Means For You - Presentation Slides

What the Social Media Revolution Means For You - Streaming Audio

Speaker(s): Maddie Grant, CAE

Date: 6/18/2014

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
Educates participants on the five key components of effective employee management to aid in practice achievement by promoting improved team member performance. Effectively managing employees and gaining their best efforts is often a challenge in medical practices. This session defines key components to successful employee management and educates participants on the importance of using a purposeful system to coach employees and empower them to perform at their highest level of ability. Attendees ...Read More

This bundle includes:

The 5 Step Employee Management System - Presentation Slides

The 5 Step Employee Management System - Audio Download

The 5 Step Employee Management System - Streaming Audio

Speaker(s): Lyn Walsh, MHA, COE, OCS

Date: 12/17/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
This web seminar will provide practical information and offer useful tools to facilitate data reporting and interpretation so that practice owners and administrators can get an accurate picture of the financial health of the practice and identify areas for potential performance improvement. Successful practices are diligent in gathering, measuring, and managing information. This session defines benchmarking and educates participants on the importance of focusing on key operating metrics that imp ...Read More

This bundle includes:

Financial Benchmarking for the Ophthalmology Practice - Streaming Audio

Financial Benchmarking for the Ophthalmology Practice - Presentation Slides

Financial Benchmarking for the Ophthalmology Practice - Audio Download

Speaker(s): Jill Maher, MA, COE, OCS

Date: 5/21/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Growing Your Practice: Gaining Patient Confidence and Commitment

Categories

Administrator Beginner's Circle (ABC)

Certified Ophthalmic Executives (COE)

Management

Marketing

Operations & Business Development

Description
When patients commit to the procedure, you do more than help improve their vision. You give them hope. Come to this informative discussion and learn how influential communications can help you to get your patients to invest more confidently in their eye health and vision related lifestyle, thereby turning them into loyal ambassadors for your practice.1 COE Credit. ...Read More

This bundle includes:

Growing Your Practice - Audio Download

Growing Your Practice - Presentation Slides

Growing Your Practice - Streaming Audio

Speaker(s): Craig Piso

Date: 9/17/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
In most practices, it isn’t a matter of if but when a third party payer will audit one or more dates of service. It is important to know what to send to support your charge. Some practices perform internal audits to monitor the coding and documentation appearing in the clinic and/ or ASC charts. This web seminar will cover what information to gather in the event of a third-party audit. It will also discuss how to begin internal audits, how to record the results and what the follow-up should enta ...Read More

This bundle includes:

Dealing with Chart Audits/Coding & Documentation - Presentation Slides

Dealing with Chart Audits/Coding & Documentation - Audio Download

Dealing with Chart Audits/Coding & Documentation - Streaming Audio

Speaker(s): Patricia Kennedy, COMT, COE, CPC

Date: 2/19/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Winning: Researching, Planning, and Executing Your Marketing Strategy – Part 1

Categories

Administrator Beginner's Circle (ABC)

Certified Ophthalmic Executives (COE)

Marketing

Operations & Business Development

Description
As the first part in a two-part web seminar series, this web seminar will provide your practice with the tools and motivation to seek out new market opportunities through enhanced market research. Additionally, part one of two will provide you with a process of developing a winning marketing strategy. 1 COE Credit. ...Read More

This bundle includes:

Winning: Part 1 - Audio Download

Winning: Part 1 - Streaming Audio

Winning: Part 1 - Presentation Slides

Speaker(s): Kurtis Wankier - Envision Managment & Marketing, LLC

Date: 8/12/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Winning: Researching, Planning, and Executing Your Marketing Strategy – Part 2

Categories

Administrator Beginner's Circle (ABC)

Certified Ophthalmic Executives (COE)

Marketing

Operations & Business Development

Description
As the second part in a two-part web seminar series, this web seminar will help you take steps to refine and complete a winning marketing strategy that you learned about developing in part one of the web seminar series. This web seminar will also provide you with the tools and motivation to execute your final marketing strategy. 1 COE Credit. ...Read More

This bundle includes:

Winning: Part 2 - Streaming Audio

Winning: Part 2 - Audio Download

Winning: Part 2 - Presentation Slides

Speaker(s): Kurtis Wankier - Envision Managment & Marketing, LLC

Date: 9/9/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
There can be minefields to navigate in making the transition to management, but who better understands the work ophthalmic practices do than a technician? Technicians have great perspective of how to provide the best ophthalmic care which needs to be the cornerstone of all practice activities. Learning all the other support operations and maximizing efficiency, accuracy and cost-effectiveness is a steep learning curve. Lessons learned will be shared by clinical personnel who have successfully ma ...Read More

This bundle includes:

Moving from Technician to Manager - Audio Download

Moving from Technician to Manager - Streaming Audio

Moving from Technician to Manager - Presentation Slides

Speaker(s): Jane Shuman, MS, COE, COT, OCS - Eyetechs & Laurie K. Brown, MBA, COMT, COE, OSA, OCS, OSC, CPSS - Drs. Fine, Hoffman & Sims, LLC

Date: 3/15/2017

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Exclusive information to help your practice succeed in MIPS for 2019, which impacts 2021 payments. ASCRS•ASOA Director of Government Relations Nancey McCann and Manager of Regulatory Affairs Allison Madson provide an update on MIPS for 2019. This webinar includes an overview of the MIPS program and focus on key changes in MIPS for 2019, such as, the streamlined Promoting Interoperability category and the new cataract surgery episode-based cost measure. 1 COE Credit  ...Read More

This bundle includes:

MIPS in 2019: An Update for Ophthalmic Practices - Video Download

MIPS in 2019: An Update for Ophthalmic Practices - Streaming Video

MIPS in 2019: An Update for Ophthalmic Practices - Presentation Slides

Speaker(s): Nancey McCann and Allison Madson

Date: 3/6/2019

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
The first in a series of case study presentations, this webinar will showcase how a practice faced a particular issue and how that issue was resolved by a consultant and/or vendor in conjunction with the practice. As more new patients come into the healthcare system, savvy providers are seeing opportunities to develop better relationships with the hope that will translate to greater bill collection success. In a world where patient payments represent an increasingly large portion of a providers ...Read More

This bundle includes:

Best Practices for Boosting Patient Payments - Presentation Slides

Best Practices for Boosting Patient Payments - Audio Download

Best Practices for Boosting Patient Payments - Streaming Audio

Speaker(s): Gerard White, CEO - Clearwave Corporation & Rod Roeser, Thomas Eye Group

Date: 10/19/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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E&M vs Eye Codes

Categories

Operations & Business Development

Description
Eye exams can be billed with either the Eye Codes or Evaluation and Management services. This webinar will cover proper documentation for both and when it is appropriate to bill either code. Upon completion of this webinar attendees will be able to describe the requirements of the eye codes, explain the differences between eye codes and E&M codes, and understand when it is appropriate to bill either code. 1 COE Credit ...Read More

This bundle includes:

E&M vs Eye Codes - Streaming Audio

E&M vs Eye Codes - Presentation Slides

E&M vs Eye Codes - Audio Download

Speaker(s): Patricia J. Kennedy, COMT, CPC, CPMA, COE

Date: 7/19/2017

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Engaging Millennials – A Discussion on What They Want

Categories

Certified Ophthalmic Executives (COE)

Leadership and Personal Development

Operations & Business Development

Description
Millennials are now the largest generation in the workforce, edging out Baby Boomers in late 2015, and are poised to make up approximately 50% of the workforce by 2020 and roughly 75% of working-age people by 2025 (US Census Bureau). This means that over the next decade, millennials will be hired into your ophthalmology practices in numbers too large to ignore. The mere thought of this may trigger an immediate eye roll; however, dreading this transition, or neglecting to prepare for it, certainl ...Read More

This bundle includes:

Engaging Millennials – Audio Download

Engaging Millennials - Presentation Slides

Engaging Millennials – Streaming Audio

Speaker(s): Hayley Boling, MBA

Date: 9/20/2017

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Productivity: ASOAnalytics - Streaming Audio

Speaker(s): Andrew Maller, MBA, COE and Maureen Waddle, MBA, BSM Consulting

Date: 8/30/2017

Media Type: Podcast

List Price: Free

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Productivity: ASOAnalytics

This bundle includes:

Productivity: ASOAnalytics - Streaming Audio

Speaker(s): Andrew Maller, MBA, COE and Maureen Waddle, MBA, BSM Consulting

Date: 8/30/2017

Media Type: Podcast

List Price: Free

Quantity: