ASOA's 60-minute webinars provide a venue to keep abreast of the latest in legislative and regulatory compliance in addition to a host of other informative subjects relating to practice management.

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Podcasts

ASOA's podcasts feature content from ASOA resources as well as interviews with experienced ophthalmic practice administrators and subject matter experts.

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Patient Relations

Emotional Intelligence for Exceptional Patient Outcomes

Categories

Certified Ophthalmic Executives (COE)

Operations & Business Development

Patient Relations

Description
Obtaining the sample would be considered integral to the procedure.  As far as the biopsy, the CCI edit instructions indicate that if a biopsy is performed and submitted for pathologic evaluation that will be completed after the more extensive procedure is performed, the biopsy is not separately reportable with the more extensive procedure.During these stressful scenarios, you undergo an "emotional hijack" that can hinder effective patient-provider communication and overall health outc ...Read More

This bundle includes:

Emotional Intelligence for Exceptional Patient Outcomes - Audio Download

Emotional Intelligence for Exceptional Patient Outcomes - Streaming Audio

Emotional Intelligence for Exceptional Patient Outcomes - Presentation Slides

Speaker(s): Mark Atkin – Key Account Manager, Alcon; Stephen Lankford, Key Account Manager, Alcon; & Lisa Murray, Practice Administrator, Hartzell Eye

Date: 11/16/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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The Key to Thriving in Modern Day Medicine: Team Culture and The Patient Experie

Categories

Certified Ophthalmic Executives (COE)

Leadership and Personal Development

Patient Relations

Description
This ASCRS webinar series addresses important clinical issues directly relevant to our anterior segment membership. The goal of these webinars is to supplement traditional educational curricula by providing additional quality education on relevant topics through technology. ...Read More

This bundle includes:

The Key to Thriving in Modern Day Medicine- Audio Download

Speaker(s): Vance Thompson, MD, and Matt Jensen, MBA

Date: 9/27/2017

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
The term, “customer service” is one that is often bantered about and has many different meanings. In today’s society, how can we ensure that our customer service meets expectations? How do our patients feel about customer service and just how does one go about evaluating the customer service attributes of the practice? Once we know what the expectations are, how can we ensure these are being met? What sort of training is necessary to obtain an optimum level of customer service? Obvious Question ...Read More

This bundle includes:

Back to Basics: Customer Service - Audio Download

Back to Basics: Customer Service - Presentation Slides

Back to Basics: Customer Service - Streaming Audio

Speaker(s): Steve Robinson, COE, FASOA - S&R Consulting

Date: 9/21/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Creating a Customer Service Revolution – Be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant! At this web seminar you’ll discover how: All your employees can have compassion & empathy for your customersTo create a Customer Service Vision statement To create non negotiable standards that every team member will followTo make price irrelevant 1 CO ...Read More

This bundle includes:

Creating a Customer Service Revolution - Streaming Download

Creating a Customer Service Revolution - Audio Download

Creating a Customer Service Revolution - Presentation Slides

Speaker(s): John DiJulius - The DiJulius Group

Date: 5/27/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
We are all striving for that perfect "patient experience." The one that will send all the patients to our doors. During this January webinar, let's look at the changes that have taken place in our healthcare environment to adversely affect the patient perceptions. We will also look at some thoughts and ideas around overcoming the roadblocks.  Dealing with "waiting room" experiencesProtecting your on line reputation by capturing the patient experience while still in your ...Read More

This bundle includes:

The Patient Experience - Presentation Slides

The Patient Experience - Video Download

The Patient Experience - Streaming Video

Speaker(s): Patti Barkey

Date: 1/16/2019

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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2019 ASOA Annual Meeting Opening General Session: Embrace Your Awesomeness

Categories

Leadership and Personal Development

Management

Patient Relations

Physician Related

Description
Knowing that our people are our most valuable asset isn’t enough. We need to fully understand how to empower and inspire them. Brad Montgomery believes that most of us forget both the fact that investing in others is powerful, as well as the fact that we all have a greater ability to meaningfully encourage others than we suspect. Whether your business is large or small, public or private, (or even personal,) improvement often lies in our often-untapped ability to create and sustain positivity, ...Read More

This bundle includes:

ASOA 2019 AM - Embrace Your Awesomeness - Streaming Video

Speaker(s): Brad Montgomery

Date: 5/4/2019

Media Type: Webinar

List Price: Free

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Description
This two-day workshop conducted at the ASOA annual meeting touches on each of the six COE exam domains, and is one of several recommended COE study resources. Attendance does not guarantee passage of the COE Exam. Agenda: Financial Management – Bruce Maller – BSM ConsultingInformation Technology Management – Candace Simerson, FASOA, COE, CMPE – iCandy Consulting, LLC; Laurie K. Brown, MBA, COMT, COE, CPC – BSM ConsultingOperations – Elizabeth Holloway, MA, COE, CPSS, PHR – BSM Consulting; Paul ...Read More

This bundle includes:

2018 COE Review - Part 1 - Financial Managment

2018 COE Review - Part 2 - Information Technology

2018 COE Review - Part 3 - Operations

2018 COE Review - Part 4 - Human Resources

2018 COE Review - Part 5 - Risk Management

2018 COE Review - Part 6 - General Ophthalmic Knowledge

2018 COE Review - All Handouts

Date: 5/10/2018

Media Type: Webinar

List Price: $700.00

Member Price: $595.00 You save $105.00 (15%).

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