ASOA's 60-minute webinars provide a venue to keep abreast of the latest in legislative and regulatory compliance in addition to a host of other informative subjects relating to practice management.

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Podcasts

ASOA's podcasts feature content from ASOA resources as well as interviews with experienced ophthalmic practice administrators and subject matter experts.

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Patient Relations

Emotional Intelligence for Exceptional Patient Outcomes

Categories

Certified Ophthalmic Executives (COE)

Operations & Business Development

Patient Relations

Description
Obtaining the sample would be considered integral to the procedure.  As far as the biopsy, the CCI edit instructions indicate that if a biopsy is performed and submitted for pathologic evaluation that will be completed after the more extensive procedure is performed, the biopsy is not separately reportable with the more extensive procedure.During these stressful scenarios, you undergo an "emotional hijack" that can hinder effective patient-provider communication and overall health outc ...Read More

This bundle includes:

Emotional Intelligence for Exceptional Patient Outcomes - Audio Download

Emotional Intelligence for Exceptional Patient Outcomes - Streaming Audio

Emotional Intelligence for Exceptional Patient Outcomes - Presentation Slides

Speaker(s): Mark Atkin – Key Account Manager, Alcon; Stephen Lankford, Key Account Manager, Alcon; & Lisa Murray, Practice Administrator, Hartzell Eye

Date: 11/16/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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The Key to Thriving in Modern Day Medicine: Team Culture and The Patient Experie

Categories

Certified Ophthalmic Executives (COE)

Leadership and Personal Development

Patient Relations

Description
This ASCRS webinar series addresses important clinical issues directly relevant to our anterior segment membership. The goal of these webinars is to supplement traditional educational curricula by providing additional quality education on relevant topics through technology. ...Read More

This bundle includes:

The Key to Thriving in Modern Day Medicine- Audio Download

Speaker(s): Vance Thompson, MD, and Matt Jensen, MBA

Date: 9/27/2017

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
The term, “customer service” is one that is often bantered about and has many different meanings. In today’s society, how can we ensure that our customer service meets expectations? How do our patients feel about customer service and just how does one go about evaluating the customer service attributes of the practice? Once we know what the expectations are, how can we ensure these are being met? What sort of training is necessary to obtain an optimum level of customer service? Obvious Question ...Read More

This bundle includes:

Back to Basics: Customer Service - Presentation Slides

Back to Basics: Customer Service - Streaming Audio

Back to Basics: Customer Service - Audio Download

Speaker(s): Steve Robinson, COE, FASOA - S&R Consulting

Date: 9/21/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Patient Flow-Best Practices for Physician Schedules

Categories

Certified Ophthalmic Executives (COE)

Human Resources

Operations & Business Development

Patient Relations

Description
There are many factors that contribute to the time each patient spends in the office. One of these is the master schedule. During this webinar we will discuss issues to consider when creating or changing templates, the advantages of consistent appointment types, and how one doctor’s schedule may affect the others. Also to be considered are staffing needs and scheduling diagnostic tests appropriately ...Read More

This bundle includes:

Patient Flow/Best Practices for Physician Schedules - Presentation Slides

Patient Flow/Best Practices for Physician Schedules - Audio Download

Patient Flow-Best Practices for Physician Schedules - Streaming Audio

Speaker(s): Jane Shuman, MS, COE, COT

Date: 8/9/2017

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Creating a Customer Service Revolution – Be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant! At this web seminar you’ll discover how: All your employees can have compassion & empathy for your customersTo create a Customer Service Vision statement To create non negotiable standards that every team member will followTo make price irrelevant 1 CO ...Read More

This bundle includes:

Creating a Customer Service Revolution - Streaming Download

Creating a Customer Service Revolution - Audio Download

Creating a Customer Service Revolution - Presentation Slides

Speaker(s): John DiJulius - The DiJulius Group

Date: 5/27/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
This two-day workshop conducted at the ASOA annual meeting touches on each of the six COE exam domains, and is one of several recommended COE study resources. Attendance does not guarantee passage of the COE Exam. Agenda: Financial Management – Bruce Maller – BSM ConsultingInformation Technology Management – Candace Simerson, FASOA, COE, CMPE – iCandy Consulting, LLC; Laurie K. Brown, MBA, COMT, COE, CPC – BSM ConsultingOperations – Elizabeth Holloway, MA, COE, CPSS, PHR – BSM Consulting; Paul ...Read More

This bundle includes:

2018 COE Review - Part 1 - Financial Managment

2018 COE Review - Part 2 - Information Technology

2018 COE Review - Part 3 - Operations

2018 COE Review - Part 4 - Human Resources

2018 COE Review - Part 5 - Risk Management

2018 COE Review - Part 6 - General Ophthalmic Knowledge

2018 COE Review - All Handouts

Date: 5/10/2018

Media Type: Webinar

List Price: $700.00

Member Price: $595.00 You save $105.00 (15%).

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