ASOA's 60-minute webinars provide a venue to keep abreast of the latest in legislative and regulatory compliance in addition to a host of other informative subjects relating to practice management.

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Podcasts

ASOA's podcasts feature content from ASOA resources as well as interviews with experienced ophthalmic practice administrators and subject matter experts.

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Administrator Beginner's Circle (ABC)

Description
A core challenge over the next decade will be to attract and retain a skilled workforce. This situation is exacerbated as companies find themselves managing different generations—each with their own distinct values and attitudes toward work. To successfully integrate these generations into the workplace, companies need to understand how to motivate and engage employees. In this webinar participants will understand the needs and values of each generation. They will learn how to create a collabora ...Read More

This bundle includes:

Generations@Work - Audio Download

Generations@Work - Presentation Slides

Generations@Work - Streaming Audio

Speaker(s): Sarah Sladek, CEO, XYZ University

Date: 9/14/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
The term, “customer service” is one that is often bantered about and has many different meanings. In today’s society, how can we ensure that our customer service meets expectations? How do our patients feel about customer service and just how does one go about evaluating the customer service attributes of the practice? Once we know what the expectations are, how can we ensure these are being met? What sort of training is necessary to obtain an optimum level of customer service? Obvious Question ...Read More

This bundle includes:

Back to Basics: Customer Service - Presentation Slides

Back to Basics: Customer Service - Streaming Audio

Back to Basics: Customer Service - Audio Download

Speaker(s): Steve Robinson, COE, FASOA - S&R Consulting

Date: 9/21/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Experience educators address the challenges associated with public communication and provide tools to overcome them. Those who have never given a presentation as well as experienced speakers "Don't know what they don't know" will benefit. Expand your communication skills to overcome your hesitations and enjoy sharing your knowledge and experience with your colleagues.Moderator: William T. Koch, COE, CPC, COAPanelists: E. Ann Rose, Bruce Maller, Dianna Graves, COMT, Kirk Mack, C ...Read More

This bundle includes:

Public Speaking: Not the Kiss of Death - Audio Download

Date: 5/7/2016

Media Type: Webinar

List Price: Free

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Description
In most practices, it isn’t a matter of if but when a third party payer will audit one or more dates of service. It is important to know what to send to support your charge. Some practices perform internal audits to monitor the coding and documentation appearing in the clinic and/ or ASC charts. This web seminar will cover what information to gather in the event of a third-party audit. It will also discuss how to begin internal audits, how to record the results and what the follow-up should enta ...Read More

This bundle includes:

Dealing with Chart Audits/Coding & Documentation - Presentation Slides

Dealing with Chart Audits/Coding & Documentation - Audio Download

Dealing with Chart Audits/Coding & Documentation - Streaming Audio

Speaker(s): Patricia Kennedy, COMT, COE, CPC

Date: 2/19/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
In order to make progress, sometimes it’s necessary to get back to the basics. This is the premise behind ASOA’s four-part web seminar series designed for both new and experienced ophthalmic practice management staff. Topics covered include human resources, financial benchmarking and reporting, coding, and customer service.The first web seminar in the series, “Back to Basics: HR,” will provide practice management staff with a basic understanding of the employment laws that apply to common issues ...Read More

This bundle includes:

Back to Basics: Human Resources - Audio Download

Back to Basics: Human Resources - Streaming Audio

Back to Basics: Human Resources - Presentation Slides

Speaker(s): Jill S. Garabedian, Esq. - Wade, Goldstein, Landau & Abruzzo, P.C.

Date: 3/16/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Broad Overview of HR’s Role in Your Organization and Why It Matters – Employee Handbooks, Job Descriptions, Poster Requirements, Required Record Retention, I’9’s, HR Policies & Procedures, The Hiring Process, Training and Development of Employees, Organizational Development, Leaves of Absences, Employee Relations, Safety, etc.1 COE Credit. ...Read More

This bundle includes:

HR Checkups: What We Find - Audio Download

HR Checkups: What We Find - Presentation Slides

HR Checkups: What We Find - Streaming Audio

Speaker(s): Judith Giddings

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Effectively managing the financial aspects of an ophthalmology practice is critical to practice success. Sometimes, physicians and management are overwhelmed with the number of reports and financial statements they need to assess practice performance. It might be time to get “back to basics.” This webinar will provide practical information and introduce useful reports to facilitate efficient and effective data reporting and analysis. The webinar participants will learn to: Identify key operating ...Read More

This bundle includes:

Back to Basics: Financial Benchmarking & Reporting - Audio Download

Back to Basics: Financial Reporting & Benchmarking- Presentation Slides

Back to Basics: Financial Benchmarking & Reporting - Streaming Audio

Speaker(s): Bruce Maller - President, BSM Consulting

Date: 5/18/2016

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Creating a Customer Service Revolution – Be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant! At this web seminar you’ll discover how: All your employees can have compassion & empathy for your customersTo create a Customer Service Vision statement To create non negotiable standards that every team member will followTo make price irrelevant 1 CO ...Read More

This bundle includes:

Creating a Customer Service Revolution - Streaming Download

Creating a Customer Service Revolution - Audio Download

Creating a Customer Service Revolution - Presentation Slides

Speaker(s): John DiJulius - The DiJulius Group

Date: 5/27/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Winning: Researching, Planning, and Executing Your Marketing Strategy – Part 2

Categories

Administrator Beginner's Circle (ABC)

Certified Ophthalmic Executives (COE)

Marketing

Operations & Business Development

Description
As the second part in a two-part web seminar series, this web seminar will help you take steps to refine and complete a winning marketing strategy that you learned about developing in part one of the web seminar series. This web seminar will also provide you with the tools and motivation to execute your final marketing strategy. 1 COE Credit. ...Read More

This bundle includes:

Winning: Part 2 - Streaming Audio

Winning: Part 2 - Audio Download

Winning: Part 2 - Presentation Slides

Speaker(s): Kurtis Wankier - Envision Managment & Marketing, LLC

Date: 9/9/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Growing Your Practice: Gaining Patient Confidence and Commitment

Categories

Administrator Beginner's Circle (ABC)

Certified Ophthalmic Executives (COE)

Management

Marketing

Operations & Business Development

Description
When patients commit to the procedure, you do more than help improve their vision. You give them hope. Come to this informative discussion and learn how influential communications can help you to get your patients to invest more confidently in their eye health and vision related lifestyle, thereby turning them into loyal ambassadors for your practice.1 COE Credit. ...Read More

This bundle includes:

Growing Your Practice - Audio Download

Growing Your Practice - Presentation Slides

Growing Your Practice - Streaming Audio

Speaker(s): Craig Piso

Date: 9/17/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Winning: Researching, Planning, and Executing Your Marketing Strategy – Part 1

Categories

Administrator Beginner's Circle (ABC)

Certified Ophthalmic Executives (COE)

Marketing

Operations & Business Development

Description
As the first part in a two-part web seminar series, this web seminar will provide your practice with the tools and motivation to seek out new market opportunities through enhanced market research. Additionally, part one of two will provide you with a process of developing a winning marketing strategy. 1 COE Credit. ...Read More

This bundle includes:

Winning: Part 1 - Audio Download

Winning: Part 1 - Streaming Audio

Winning: Part 1 - Presentation Slides

Speaker(s): Kurtis Wankier - Envision Managment & Marketing, LLC

Date: 8/12/2015

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
This web seminar will provide practical information and offer useful tools to facilitate data reporting and interpretation so that practice owners and administrators can get an accurate picture of the financial health of the practice and identify areas for potential performance improvement. Successful practices are diligent in gathering, measuring, and managing information. This session defines benchmarking and educates participants on the importance of focusing on key operating metrics that imp ...Read More

This bundle includes:

Financial Benchmarking for the Ophthalmology Practice - Streaming Audio

Financial Benchmarking for the Ophthalmology Practice - Presentation Slides

Financial Benchmarking for the Ophthalmology Practice - Audio Download

Speaker(s): Jill Maher, MA, COE, OCS

Date: 5/21/2014

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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Description
Clinical flow is a problem for many practices that manifests itself in long patient wait times, doctors noticing starts and stops during the day and stressed employees. There is often more than one reason for these patterns; it may be the schedule, or the manner in which your space and staff are utilized. During this webinar, we will discuss how to determine which of these factors is affecting the flow in your office. 1 COE Credit. ...Read More

This bundle includes:

Overcoming Challanges of Clinical Flow - Streaming Audio

Overcoming Challanges of Clinical Flow - Presentation Slides

Overcoming Challenges of Clinical Flow - Audio Download

Speaker(s): Jane Shuman, MS, COT, COE, OCS - eyetechs

Date: 6/15/2016

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
Never before has so much rapid change occurred in healthcare. This accelerated pace is becoming the ‘new normal’ as healthcare organizations become change agents in the dynamic healthcare terrain. How do we cultivate an organizational culture that encourages staff and leaders to embrace the challenges of accelerated change? One organization is making a business case for Conscious Leadership, with a measurable impact on employee and patient engagement and satisfaction. Attendees will glean kno ...Read More

This bundle includes:

Developing a Culture of Conscious Leaders - Streaming Audio

Developing a Culture of Conscious Leaders - Audio Download

Overcoming Challanges of Clinical Flow - Streaming Audio

Speaker(s): Greenville Health Systems

Date: 6/30/2016

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Prioritizing Work & Time Management

This bundle includes:

Prioritizing Work & Time Mgt - Streaming Audio

Speaker(s): Tamim Quam, MD

Date: 6/14/2017

Media Type: Podcast

List Price: Free

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Description
Every administrator faces the challenge of finding the right balance of staff members. This webinar will help with data points and information to evaluate staffing needs and help you make the case for your recommended organizational structure and staffing effectiveness. We will review a volume-based tool that uses office visits and number of diagnostic tests to determine the right staff assignments per doctor. We’ll also use some case studies of adding new providers and how to predicting staffin ...Read More

This bundle includes:

Do I Have the Right Number of Staff - Presentation Slides

Do I Have the Right Number of Staff - Audio Download

Do I Have the Right Number of Staff - Streaming Audio

Speaker(s): Andrew Maller, Maureen Waddle

Date: 1/31/2018

Media Type: Webinar

List Price: $199.00

Member Price: Free You save $199.00 (100%).

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Description
There can be minefields to navigate in making the transition to management, but who better understands the work ophthalmic practices do than a technician? Technicians have great perspective of how to provide the best ophthalmic care which needs to be the cornerstone of all practice activities. Learning all the other support operations and maximizing efficiency, accuracy and cost-effectiveness is a steep learning curve. Lessons learned will be shared by clinical personnel who have successfully ma ...Read More

This bundle includes:

Moving from Technician to Manager - Audio Download

Moving from Technician to Manager - Streaming Audio

Moving from Technician to Manager - Presentation Slides

Speaker(s): Jane Shuman, MS, COE, COT, OCS - Eyetechs & Laurie K. Brown, MBA, COMT, COE, OSA, OCS, OSC, CPSS - Drs. Fine, Hoffman & Sims, LLC

Date: 3/15/2017

Media Type: Webinar

List Price: $199.00

Member Price: $59.00 You save $140.00 (70%).

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HR: Flawless Hiring—Getting the Right People on the Bus

This bundle includes:

HR: Flawless Hiring-Streaming Audio

Speaker(s): Keith Casebolt, CEO of Medical Eye Center

Date: 2/28/2017

Media Type: Podcast

List Price: Free

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