Patient Relations

ASOA Bookstore

Fish Philosophy

Categories

Leadership and Personal Development

Patient Relations

Fish Philosophy

Description
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. Addressing today's work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound--the hallma ...Read More

SKU: 100175

Author: Stephen C. Lundin and Harry Paul

Publication Date: 2000

List Price: $45.00

Member Price: $21.00 You save $24.00 (53%).

Quantity:

2015 ASOA Technician Workup Survey

Digital Download

Description
In 2009, Eyetechs and BSM Consulting, in conjunction with the American Society of Ophthalmic Administrators (ASOA), conducted a survey of ophthalmic technicians to measure time ranges for each step of the workup process. The results from that survey have been used by hundreds of practices to help gauge the time their technicians should take to workup patients, based on which exam elements the tech is performing (see 2009 “Technician Benchmarking Survey” in the ASOA Bookstore).But things have cha ...Read More

Author: ASOA, BSM Consulting, & Eyetechs, Inc.

Publication Date: 2015

List Price: $79.00

Member Price: $39.00 You save $40.00 (50%).

Quantity:

Talking to Crazy

Categories

Leadership and Personal Development

Patient Relations

Talking to Crazy

Description
Let's face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, "Just Listen, " Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book "Talking ...Read More

SKU: 100173

Author: Mark Goulston,M.D.

Publication Date: 2015

List Price: $50.00

Member Price: $25.00 You save $25.00 (50%).

Quantity:

Dealing with People You Can't Stand

Categories

Patient Relations

Dealing with People You Can't Stand

Description
Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealin ...Read More

SKU: 100188

Author: Rick Brinkman

Publication Date: 2012

List Price: $41.00

Member Price: $21.00 You save $20.00 (48%).

Quantity:

Simple: The Inner Game of Ophthalmic Practice Success

Categories

Management

Operations & Business Development

Patient Relations

Simple: The Inner Game of Ophthalmic Practice Success

Description
Ophthalmology is an elegant profession, but it is not in the least simple.  Eye surgeons are wicked-smart. Because of this, they have a tolerance for—and more than that, are drawn to—things that are complex. Why else would a procedure like cataract surgery with essentially perfect outcomes since the turn of the century still be such an active sphere of ongoing innovation and elaboration? These gratifying clinical complexities are unfortunately matched by rising business complexities that are mak ...Read More

SKU: 100172

Author: John Pinto

Publication Date: 2015

List Price: $175.00

Member Price: $89.00 You save $86.00 (49%).

Quantity:

Medical Practice Personnel Policy Manual

Description
This newly revised personnel policy manual template covers the issues that you should address in formulating your own Personnel Policy Manual. Easily tailored to your practice, it describes the issues and recommends how to handle them. The Medical Practice Personnel Policy Manual & Workplace Harassment Training Module is one of several suggested study resources for the COE exam. ...Read More

SKU: 100062

Author: The Health Care Group

Publication Date: 2012

List Price: $290.00

Member Price: $260.00 You save $30.00 (10%).

Quantity:

The Efficient Ophthalmologist

Description
This book is about more than growing a larger practice. Financial success and operational control have little to do with practice scale. Economic efficiency and profit enhancement are more a matter of revenue enhancement than cost containment. Revenue can only be boosted by seeing more patients, and providing these patients with more of the services they need and desire, or both. This excellent resource will help you and your staff can enhance your control over patient volume, revenue yield, and ...Read More

SKU: 100008

Author: John Pinto

Publication Date: 2004

List Price: $85.00

Member Price: $60.00 You save $25.00 (29%).

Quantity:

2009 & 2015 Technician Benchmarking Survey Bundle

Categories

Benchmarks & Statistics

Management

Operations & Business Development

Patient Relations

Physician Related

2009 & 2015 Technician Benchmarking Survey Bundle

Digital Download

Author: ASOA, BSM Consulting, & Eyetechs, Inc.

Publication Date: 2015

List Price: $120.00 You save $4.00 (3%) when you buy these items together!

Member Price: $55.00 You save $65.00 (54%).

Quantity:

2009 Technician Benchmarking Survey

Digital Download

Description
In January 2009 ASOA’s request for members to participate in a technician benchmarking survey was met with an overwhelming response. Never before had anyone tried to capture the average time necessary to perform every component of patient work ups. The final result included the breakdowns of 899 patient exams as well as 379 diagnostic tests from 28 practices around the country. The data was further analyzed by level of certification or uncertified personnel, EMR or paper charts. The results wer ...Read More

Author: ASOA & Eyetechs, Inc.

Publication Date: 2009

List Price: $45.00

Member Price: $20.00 You save $25.00 (55%).

Quantity:

Administrative Eyecare - International Subscription

Description
Mailed 6 times annually, each issue addresses topics such as business operations and management, administration and human resources, information technology, legal issues, marketing, revenue generation, coding and reimbursement, legislative and regulatory updates, and specialties such as ambulatory surgical centers, cosmetic services, hearing services, optical shops, and retina. Each issue also features an in-depth article on a trending topic in ophthalmology management and provides news on assoc ...Read More

SKU: 100012

List Price: $200.00

Quantity:

Ultimate Technician Career Pack

Categories

Benchmarks & Statistics

Operations & Business Development

Patient Relations

Ultimate Technician Career Pack

Description
Maximize your savings! The Ultimate Technician Career Pack includes: "How To Be The Tech Your Doctor Can't Live Without" book"10 Steps to a Phenomenal Patient Experience" bookClear Pupil Gauge with Pupil Characteristics ChartEnhancing Your Value & Effectiveness in the Ophthalmic Workplace  This book is a must read for every ophthalmic technician and is pocket size to fit in a purse or pocket for quick reference and on-the-go motivation. Do you want to be the tech wh ...Read More

SKU: 100176

Author: Sharon Alamalhodaei, COMT

Publication Date: 2014

List Price: $45.00

Member Price: $25.00 You save $20.00 (44%).

Quantity:

Administrative Eyecare - Domestic Subscription

Description
Mailed 6 times annually, each issue addresses topics such as business operations and management, administration and human resources, information technology, legal issues, marketing, revenue generation, coding and reimbursement, legislative and regulatory updates, and specialties such as ambulatory surgical centers, cosmetic services, hearing services, optical shops, and retina. Each issue also features an in-depth article on a trending topic in ophthalmology management and provides news on assoc ...Read More

SKU: 100011

List Price: $150.00

Quantity: