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2009 & 2015 Technician Benchmarking Survey Bundle

Categories

Benchmarks & Statistics

Management

Operations & Business Development

Patient Relations

Physician Related

2009 & 2015 Technician Benchmarking Survey Bundle

Digital Download

Author: ASOA, BSM Consulting, & Eyetechs, Inc.

Publication Date: 2015

List Price: $120.00 You save $4.00 (3%) when you buy these items together!

Member Price: $55.00 You save $65.00 (54%).

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2009 Technician Benchmarking Survey

Digital Download

Description
In January 2009 ASOA’s request for members to participate in a technician benchmarking survey was met with an overwhelming response. Never before had anyone tried to capture the average time necessary to perform every component of patient work ups. The final result included the breakdowns of 899 patient exams as well as 379 diagnostic tests from 28 practices around the country. The data was further analyzed by level of certification or uncertified personnel, EMR or paper charts. The results wer ...Read More

Author: ASOA & Eyetechs, Inc.

Publication Date: 2009

List Price: $45.00

Member Price: $20.00 You save $25.00 (55%).

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2013 & 2015 ASOA EHR Survey Bundle

Digital Download

Description
Purchase this bundle to receive the results from both the 2013 and the 2015 ASOA EHR Customer Satisfaction Survey conducted by ASOA and McKinley Advisors. To read more about each, click the title of each survey in the body below and you will be able to view the Executive Summary as well as the Table of Contents for each. ...Read More

Author: ASOA & McKinley Advisors

Publication Date: 2015

List Price: $275.00 You save $13.00 (4%) when you buy these items together!

Member Price: $140.00 You save $135.00 (49%).

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2013 ASOA EHR Customer Satisfaction Survey

Categories

Benchmarks & Statistics

Government Relations

Information Technology

Operations & Business Development

2013 ASOA EHR Customer Satisfaction Survey

Digital Download

Description
This customer satisfaction survey of more than 500 members of the American Society of Ophthalmic Administrators (ASOA) reveals firsthand insight into the products by actual users so that ophthalmic administrators shopping for an EHR system can make better informed decisions.    Conducted by McKinley Advisors, this comprehensive research study and report looks into the systems currently on the market, their vendors, and the ability of systems to meet meaningful use reporting requirements.The pri ...Read More

Author: ASOA & McKinley Advisors

Publication Date: 2013

List Price: $129.00

Member Price: $69.00 You save $60.00 (46%).

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2015 ASOA EHR Customer Satisfaction Survey

Categories

Benchmarks & Statistics

Government Relations

Information Technology

Operations & Business Development

2015 ASOA EHR Customer Satisfaction Survey

Digital Download

Description
Conducted by McKinley Advisors, a third-party marketing and research firm, ASOA’s initial report in 2013 provided objective insight into existing EHR vendors. McKinley Advisors also conducted the 2015 survey which tracks 2013 trends and includes such items as patient portals and other meaningful use requirements. With a response rate of 20%, the results are considered statistically significant and the results of the survey offer an excellent resource for those seeking information when evaluating ...Read More

Author: ASOA & McKinley Advisors

Publication Date: 2015

List Price: $159.00

Member Price: $79.00 You save $80.00 (50%).

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2015 ASOA Technician Workup Survey

Digital Download

Description
In 2009, Eyetechs and BSM Consulting, in conjunction with the American Society of Ophthalmic Administrators (ASOA), conducted a survey of ophthalmic technicians to measure time ranges for each step of the workup process.The results from that survey have been used by hundreds of practices to help gauge the time their technicians should take to workup patients, based on which exam elements the tech is performing (see 2009 “Technician Benchmarking Survey” in the ASOA Bookstore).But things have chan ...Read More

Author: ASOA, BSM Consulting, & Eyetechs, Inc.

Publication Date: 2015

List Price: $79.00

Member Price: $39.00 You save $40.00 (50%).

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2016 Ophthalmlogy Staff Salary Survey

Description
As personnel costs escalate and competition for quality staff in ophthalmology practices increase, an accurate guide to salary and benefit levels is increasingly essential. The Ophthalmology Staff Salary Survey provides nationwide salary statistics for 51 key office positions for ophthalmology practices. Organized by position, years of service, and locale, the Ophthalmology Staff Salary Survey also provides data on benefits, salary increases, reviews and paid days off.To make the search for loca ...Read More

SKU: 100135

Author: ASOA & The Health Care Group

Publication Date: 2015

List Price: $285.00

Member Price: $245.00 You save $40.00 (14%).

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A Manager's Guide to Coaching

Description
To stay on top, companies need to do more than just tread water - they need to grow. This book will give you the top 10 tips every managers should know before starting to coach; how to handle difficult conversations, conflicting priorities and problem team members. You'll learn how to hold follow-up meetings after goals and priorities have been set and how to use coaching to address common employee problems. ...Read More

SKU: 100049

Author: Anne Loehr & Brian Emerson

Publication Date: 2008

List Price: $26.00

Member Price: $16.00 You save $10.00 (38%).

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A+ Marketing Proven Tactics for Success

Categories

Marketing

Operations & Business Development

A+ Marketing Proven Tactics for Success

Description
Learn how to successfully market your practice in today's competitive climate. ...Read More

SKU: 100157

Author: Andrea T. Eliscu, BS, RN

Publication Date: 2008

List Price: $72.00

Member Price: $51.00 You save $21.00 (29%).

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Accounting Fundamentals for Health Care Management 2nd Edition

Categories

Benchmarks & Statistics

Finance & Administration

Accounting Fundamentals for Health Care Management 2nd Edition

Description
This is the first book that focuses on basic accounting in health care managementAccounting Fundamentals for Health Care Management is ideal for an introductory course in financial accounting in both undergraduate and graduate programs. This is the first book that focuses on basic accounting in health care management. This essential book contains the vocabulary of and an introduction to the tools and concepts employed by finance officers. It will help anyone asess financial information, ask the ...Read More

SKU: 100065

Author: Steven A. Finkler, PhD, CPA & David M. Ward, PhD

Publication Date: 2013

List Price: $155.00

Member Price: $105.00 You save $50.00 (32%).

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Accounting Handbook for Medical Practices

Description
Physicians and their medical practices today face innumerable problems and challenges in analyzing current market changes in the medical field. Do they understand and have the skills and knowledge to make advantageous decisions related to the increasingly complex situations in which they find themselves? Do they merge, oversee their office managers more closely, sign their own checks, and scrutinize accounts, or do they need a professional to come in and evaluate their practice and prepare a com ...Read More

SKU: 100001

Author: Rhonda W. Sides, CPA & Michael A. Roberts, CPA

Publication Date: 2000

List Price: $250.00

Member Price: $190.00 You save $60.00 (24%).

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Acknowledge! Appreciate! Applaud! 172 Easy Ways to Reward Staff for Little or No

Categories

Leadership and Personal Development

Management

Acknowledge! Appreciate! Applaud! 172 Easy Ways to Reward Staff for Little or No

Description
This inspiring book is packed with more than 170 simple and inexpensive ideas on how to motivate employees and challenge and reward your medical staff. ...Read More

SKU: 100164

Author: Alys Novak, MBA, and Courtney Price, PhD

Publication Date: 2011

List Price: $67.00

Member Price: $47.00 You save $20.00 (29%).

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Administrative Eyecare - Domestic Subscription

Description
Mailed 6 times annually, each issue addresses topics such as business operations and management, administration and human resources, information technology, legal issues, marketing, revenue generation, coding and reimbursement, legislative and regulatory updates, and specialties such as ambulatory surgical centers, cosmetic services, hearing services, optical shops, and retina. Each issue also features an in-depth article on a trending topic in ophthalmology management and provides news on assoc ...Read More

SKU: 100011

List Price: $150.00

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Administrative Eyecare - International Subscription

Description
Mailed 6 times annually, each issue addresses topics such as business operations and management, administration and human resources, information technology, legal issues, marketing, revenue generation, coding and reimbursement, legislative and regulatory updates, and specialties such as ambulatory surgical centers, cosmetic services, hearing services, optical shops, and retina. Each issue also features an in-depth article on a trending topic in ophthalmology management and provides news on assoc ...Read More

SKU: 100012

List Price: $200.00

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Aligning the Team with Practice Goals

Categories

Leadership and Personal Development

Management

Aligning the Team with Practice Goals

Description
Develop measurable, achievable objectives for your organization that can be reflected in department and staff member goals. ...Read More

SKU: 100158

Author: Susan A. Murphy, MBA, PhD

Publication Date: 2009

List Price: $70.00

Member Price: $50.00 You save $20.00 (28%).

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Assessment Workbook for Medical Practices, 5th Edition

Categories

Finance & Administration

Human Resources

Marketing

Operations & Business Development

Patient Relations

Assessment Workbook for Medical Practices, 5th Edition

Description
One of the best ways to find out whether your practice is achieving its objectives is to evaluate its performance. The 5th edition of the Assessment Manual for Medical Practices provides challenging, comprehensive questions for administrators, supervisors and consultants. Managers from all types and sizes of physician practices can gather crucial information about the organization by investigating the topics laid out here. ...Read More

SKU: 100162

Author: Carolyn Pickles, MBA, FACMPE

Publication Date: 2011

List Price: $123.00

Member Price: $103.00 You save $20.00 (16%).

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Better Data, Better Decisions: Using Business Intelligence in the Medical Practi

Categories

Management

Operations & Business Development

Better Data, Better Decisions: Using Business Intelligence in the Medical Practi

Description
Give your practice a competitive advantage by learning what data to use in order to make better business decisions. ...Read More

SKU: 100167

Author: Nate Moore, CPA, MBA, FACMPE and Mona Reimers, CPC, FACMPE

Publication Date: 2013

List Price: $101.00

Member Price: $81.00 You save $20.00 (19%).

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Body of Knowledge Review Series, 3rd Ed. Bundle

Description
Medical practice management is a profession that presents unique challenges. Managing the revenue cycle, developing physician compensation plans and understanding the nuances of Medicare’s regulatory environment are a small sample of the knowledge required of medical practice executives. The Body of Knowledge Review Series, 3rd Edition expands upon the framework of the Body of Knowledge for Medical Practice Management, 3rd Edition to add detail to the breadth of knowledge that practice administ ...Read More

SKU: 100179

Author: MGMA

Publication Date: 2015

List Price: $350.00

Member Price: $300.00 You save $50.00 (14%).

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Body of Knowledge Review Series, 3rd Ed: Human Resource Management

Categories

Human Resources

Patient Relations

Body of Knowledge Review Series, 3rd Ed: Human Resource Management

Description
Medical practice executives are at the center of responsibility for all human resource management aspects of the medical practice. The practice executive’s ability to analyze, diagnose and improve human resource management functions is paramount to the success of an organization. From staff resource planning, recruitment, human resource law compliance, evaluation, and retention, the practice executive must master myriad skills and develop proper protocols for handling and processing every human ...Read More

SKU: 100187

Author: MGMA

Publication Date: 2015

List Price: $90.00

Member Price: $70.00 You save $20.00 (22%).

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Body of Knowledge Review Series, 3rd Ed: Operations Management

Categories

Leadership and Personal Development

Operations & Business Development

Body of Knowledge Review Series, 3rd Ed: Operations Management

Description
Medical practice executives are at the center of responsibility for the operational aspects of the medical practice. The practice executive’s ability to analyze, diagnose and improve operational issues is vital to the success of an organization.Whether building a business plan, leading practice improvement activities, establishing and coordinating the process of purchasing and asset management, demonstrating knowledge of industry benchmarks and best practices, or building a provider compensation ...Read More

SKU: 100185

Author: MGMA

Publication Date: 2015

List Price: $90.00

Member Price: $70.00 You save $20.00 (22%).

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Body of Knowledge Review Series, 3rd Ed: Orginizational Governance & Patient

Categories

Leadership and Personal Development

Patient Relations

Physician Related

Body of Knowledge Review Series, 3rd Ed: Orginizational Governance & Patient

Description
ORGANIZATIONAL GOVERNANCE The practice executive’s ability to build and maintain the infrastructure to support healthy governance is key to the organization’s success. From facilitating the organization’s corporate, legal and governance structure to integrating the corporate mission, vision and values into the organization’s culture, the practice executive must master myriad skills and develop proper protocols for handling all aspects of organizational governance.   PATIENT-CENTERED CARE The p ...Read More

SKU: 100184

Author: MGMA

Publication Date: 2015

List Price: $90.00

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Body of Knowledge Review Series, 3rd Ed: Risk and Compliance Management

Categories

Government Relations

Risk Management & Compliance

Body of Knowledge Review Series, 3rd Ed: Risk and Compliance Management

Description
Medical practice executives are at the center of responsibility for many of the medical practice’s risk and compliance management activities. The practice executive’s ability to mitigate risk exposure is critical to the organization’s success. From creating a safe work environment, developing and implementing a compliance plan for federal and state laws, and leading accreditation and licensure issues, the practice executive must master myriad skills and develop proper protocols for handling all ...Read More

SKU: 100186

Author: MGMA

Publication Date: 2015

List Price: $90.00

Member Price: $70.00 You save $20.00 (22%).

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Body of Knowledge Review, 3rd Ed: Financial Management

Categories

Finance & Administration

Leadership and Personal Development

Body of Knowledge Review, 3rd Ed: Financial Management

Description
Medical practice executives are at the center of responsibility for all financial aspects of the medical practice. The practice executive’s ability to analyze, diagnose and improve financial issues is fundamental to the success of an organization. From budgeting, revenue cycle management, accounts receivable and payable, contract negotiations and payroll, the practice executive must master myriad financial tools and develop proper protocols for handling and processing every financial transactio ...Read More

SKU: 100183

Author: MGMA

Publication Date: 2015

List Price: $90.00

Member Price: $70.00 You save $20.00 (22%).

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Building and Rewarding Your Team

Categories

Human Resources

Leadership and Personal Development

Physician Related

Building and Rewarding Your Team

Description
Engage employees and physicians in meeting organizational goals with performance management. ...Read More

SKU: 100159

Author: Susan A. Murphy, MBA, PhD

Publication Date: 2009

List Price: $70.00

Member Price: $50.00 You save $20.00 (28%).

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Cash Flow

Description
Cash flow is the lifeblood and the pulse of your practice. Cash flow is the dynamic, net position emerging from the sum total of your efforts to keep you and your head above water and the efforts of the environment payers, competitors, and a few irksome patients to push your head firmly back under again. The original intent was that this book would be a primer in patient accounts management. The authors significantly expanded that concept. This text covers selected topics in patient accounts man ...Read More

SKU: 100006

Author: John B. Pinto & E. Ann Rose

Publication Date: 2006

List Price: $160.00

Member Price: $85.00 You save $75.00 (46%).

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Certified Ophthalmic Executive (COE) Review Course

Digital Download

Description
This two-day workshop covers all practice management subjects, and is one of several recommended COE study resources. Attendance does not guarantee passage of the COE Exam. Agenda: Chart Audits & Compliance - Mary Pat Johnson, COMT, COE - Corcoran Consulting GroupFinance & Accounting Basics: Practice entity structures, financial reporting - Bruce Maller - BSM ConsultingBusiness Operations - Steven Robinson, S&R ConsultingBasic Ophthalmic Knowledge - Kenneth Woodwroth, COMT, COE, F ...Read More

Publication Date: 2016

List Price: $475.00

Member Price: $325.00 You save $150.00 (31%).

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Change Your Questions, Change Your Life, 3rd Edition

Categories

Leadership and Personal Development

Operations & Business Development

Change Your Questions, Change Your Life, 3rd Edition

Description
Change Your Questions, Change Your Life is an international bestseller whose global reputation has spread largely through word of mouth. Marilee Adams describes how questions shape our thinking and how personal and organizational problems can often be traced to the kinds of questions we ask. She teaches how to instead ask the kinds of questions that lead to our biggest breakthroughs and successes. Drawing on decades of research and experience as a coach and consultant, Adams uses a highly instr ...Read More

SKU: 100182

Author: Marilee Adams, Ph.D.

Publication Date: 2015

List Price: $50.00

Member Price: $30.00 You save $20.00 (40%).

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Coach Anyone About Anything:How to Help People Succeed in Business and Life

Categories

Leadership and Personal Development

Management

Coach Anyone About Anything:How to Help People Succeed in Business and Life

Description
This information-rich book contains 56 coaching tools & techniques to assist people in achieving their objectives. This easy-to-read guidebook shows readers how to motivate, manage and empower others to meet their business or personal goals. Whether you're a layman or a professional coach, this book will help you help others succeed. Essential reading for: CEOs making changes; managers motivating teams; Human Resources professionals; corporate trainers and coaches; entrepreneurs starting ...Read More

SKU: 100174

Author: Germaine Porche`

Publication Date: 2010

List Price: $40.00

Member Price: $16.00 You save $24.00 (60%).

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COE Flash Cards

Description
The ASOA COE Flash Cards, bundled as a large box set, are an additional study resource for the COE Exam. Approximately 370 questions and answers address the range of topics on the COE Exam. The Certified Ophthalmic Executive (COE) was created as a national standard for the ophthalmic practice management industry. Today a select group of the ophthalmic administrator community holds this elite designation. Isnêt it time you held this credential? The COE designation promotes excellence and professi ...Read More

SKU: 100114

Author: ASOA

Publication Date: 2010

List Price: $120.00

Member Price: $75.00 You save $45.00 (37%).

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Complete HIPAA Compliance Plan and Guide 2013

Categories

Government Relations

Legal

Operations & Business Development

Physician Related

Risk Management & Compliance

Complete HIPAA Compliance Plan and Guide 2013

Description
This book is a comprehensive self-help guide to implementing the Privacy, Security and Breach Notification Rules contained in HIPAA; serves as a one-stop shop for your Practice to create and implement a HIPAA-compliant Compliance Plan. ...Read More

SKU: 100152

Author: The Health Care Group

Publication Date: 2013

List Price: $449.00

Member Price: $424.00 You save $25.00 (5%).

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Dictionary of Eye Terminology, 6th Edition

Description
This is your one-stop reference to more than 5,000 of the most frequently used terms, phrases and abbreviations associated with the eye and vision, and 1,000 abbreviations and acronyms. The definitions are in "plain English" so everyone can understand them, with phonetic pronunciations... Special Features: Common misspellings are listed alphabetically, so you don't need to spell a word to find it; mini-definitions are within definitions, so you don't waste your time looking up ...Read More

SKU: 100003

Author: Barbara Cassin & Melvin L. Rubin, MD

Publication Date: 2011

List Price: $58.00

Member Price: $38.00 You save $20.00 (34%).

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Establishing, Managing, and Protecting Your Online Reputation

Categories

Management

Marketing

Patient Relations

Establishing, Managing, and Protecting Your Online Reputation

Description
Kick off your social media efforts today with Establishing, Managing and Protecting Your Online Reputation: A Social Media Guide for Physicians and Medical Practices, a comprehensive guide to physicians and social media not available anywhere else. The availability of online health information, combined with social media channels like Twitter and Facebook, has created a new generation of patients. They are empowered. They have a voice in their own care like never before, and they’re not afraid t ...Read More

SKU: 100180

Author: Kevin Pho, M.D. and Susan Gay

Publication Date: 2013

List Price: $89.00

Member Price: $74.00 You save $15.00 (16%).

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Experts Answer 95 New Practice Management Questions

Categories

Human Resources

Leadership and Personal Development

Legal

Management

Operations & Business Development

Experts Answer 95 New Practice Management Questions

Description
The questions presented in this book review many of the most frequently asked questions received by the MGMA Information Center. This book, based on the MGMA best-seller Experts Answer 95 Practice Management Questions, is updated to cover the domains in the ACMPE Body of Knowledge 2nd edition and adds many new questions reflecting the changes that continue to evolve in our complex and ever-changing healthcare environment. Medical practice executives will find answers to pressing and frequently a ...Read More

SKU: 100101

Author: Mary Mourar, MLS; Kenneth T. Hertz, FACMPE; Cynthia L. Dunn, FACMPE; Nick A. Fabrizio, PhD, & Jeffrey B. Milburn, MBA, CMPE

Publication Date: 2011

List Price: $95.00

Member Price: $70.00 You save $25.00 (26%).

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Financial Management for Medical Groups, 3rd Edition

Categories

Benchmarks & Statistics

Finance & Administration

Government Relations

Legal

Management

Risk Management & Compliance

Financial Management for Medical Groups, 3rd Edition

Description
The third edition of this MGMA best-selling book is a comprehensive resource that addresses topics from the basics of accounting and finance to evaluating the impact on medical practices of changing regulatory and reimbursement environments. ...Read More

SKU: 100165

Author: MGMA

Publication Date: 2013

List Price: $123.00

Member Price: $103.00 You save $20.00 (16%).

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Fish Philosophy

Categories

Leadership and Personal Development

Patient Relations

Fish Philosophy

Description
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound--the hallmarks o ...Read More

SKU: 100175

Author: Stephen C. Lundin and Harry Paul

Publication Date: 2000

List Price: $45.00

Member Price: $21.00 You save $24.00 (53%).

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Forms and Letters for Medical Office Efficiency

Categories

Management

Operations & Business Development

Patient Relations

Forms and Letters for Medical Office Efficiency

Description
Achieve efficiency with these letters and forms for correspondence and communication, covering a variety of situations including: clinical forms for your medical recordkeeping and much more.64 forms and letters on CD to customize, print or copy. Get results and achieve efficiency with these letters and forms for correspondence and communication, covering a variety of situations including: clinical forms for our medical recordkeeping, and business forms for financial, insurance, patient relatio ...Read More

SKU: 100043

Author: PRS

Publication Date: 2008

List Price: $79.00

Member Price: $59.00 You save $20.00 (25%).

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Front Office Success: How to Satisfy Patients and Boost the Bottom Line

Categories

Patient Relations

Physician Related

Front Office Success: How to Satisfy Patients and Boost the Bottom Line

Description
Take on the challenges faced by all front office staff with grace and increase productivity. Front-office staff is the face of your medical practice. Although expected to be poised and professional at all times, sometime it can take everything you’ve got to hold it together. With best-selling author and popular speaker Elizabeth Woodcock serving as a personal coach, this book shows how to increase emotional balance, improve your ability to roll with the punches and be more productive. You’ll l ...Read More

SKU: 100161

Author: Elizabeth W. Woodcock, MBA, FACMPE, CPC

Publication Date: 2011

List Price: $123.00

Member Price: $103.00 You save $20.00 (16%).

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HR Policies and Procedures Manual for Medical Practices, 5th Edition

Categories

Human Resources

Leadership and Personal Development

Operations & Business Development

HR Policies and Procedures Manual for Medical Practices, 5th Edition

Description
From employment laws and hiring practices to managing performance, enforcing discipline and ensuring patient satisfaction and safety, you need well-defined and painless-to-implement HR policies and procedures. In this updated edition of MGMA's popular HR resource, you will receive guidance on developing policies and procedures, and have access to more than 100 forms and policies that you can modify and use from the accompanying CD. What’s included: Revised and updated policiesNew policies ...Read More

SKU: 100100

Author: Courtney Price, PhD

Publication Date: 2014

List Price: $245.00

Member Price: $220.00 You save $25.00 (10%).

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Innovative Staffing for the Medical Practice

Description
Medical practices need to employ the staff with the right skills doing the right things in order to optimize provider productivity and efficiency and to provide quality and personalized patient care. This new book addresses two vital questions: Do you have the right staff? Are they doing the right thing? This resource helps you create the "right" care team for your medical practice--one that is current with today's delivery system and one that optimizes provider productivity and ef ...Read More

SKU: 100144

Author: Deborah Walker Keegan, PhD, FACMPE

Publication Date: 2011

List Price: $160.00

Member Price: $140.00 You save $20.00 (12%).

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It's Your Call

Categories

Operations & Business Development

Patient Relations

It's Your Call

Description
This book is a “how to” guide to help you manage your telephones — before they manage you! ...Read More

SKU: 100166

Author: Elizabeth W. Woodcock, MBA, FACMPE, CPC and Deborah Walker Keegan PhD, FACMPE

Publication Date: 2013

List Price: $104.00

Member Price: $84.00 You save $20.00 (19%).

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Job Descriptions for Practice Management

Description
One of the best practice management tools for managers is good job descriptions. Detailed and comprehensive with duties, skills, education, training and experience requirements; these will fit your practice needs. Don't begin from scratch, but instead use the examples provided on CD for you to customize. ...Read More

SKU: 100138

Author: PSR

Publication Date: 2011

List Price: $70.00

Member Price: $50.00 You save $20.00 (28%).

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Leadership Strategies: Achieving Personal and Professional Success

Categories

Leadership and Personal Development

Management

Leadership Strategies: Achieving Personal and Professional Success

Description
This book brings together a unique leadership model, concrete, time-proven advice and reflective questions to help you fully develop your leadership skills. ...Read More

SKU: 100168

Author: Ronald Menaker, EdD, FACMPE

Publication Date: 2013

List Price: $72.00

Member Price: $51.00 You save $21.00 (29%).

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Leading with Grit

Categories

Leadership and Personal Development

Leading with Grit

Description
Leading with GRIT is a practical and proven guide for transforming the workplace, offering pragmatic insight on value-based strategies that improve the individual and the business. ...Read More

SKU: 100170

Author: Laurie Sudbrink

Publication Date: 2015

List Price: $55.00

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Legal Issues in Ophthalmology

Categories

Human Resources

Leadership and Personal Development

Legal

Management

Legal Issues in Ophthalmology

Description
The "plain language" orientation of the book was intended to make complicated issues accessible to practice administrators and to offer practical advice about these issues. Chapter topics include: How to Select and Work with Legal CounselPerforming a Legal AuditMergers and AcquisitionsIntellectual Property Rights PhysicianVendor RelationshipsBankruptcy PitfallsEmployee and Independent Contractor IssuesCompliance ProgramsChoice of Legal Entity for a Practice StructureMedicare Carrier R ...Read More

SKU: 100064

Author: John Pinto, Alan Reider, JD, & Allison Shuren, JD

Publication Date: 2008

List Price: $180.00

Member Price: $99.00 You save $81.00 (45%).

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Little Green Book of Ophthalmology, 4th Edition

Description
This is the classic reference text for surgeons and managers alike, as well as a core study guide for the ASOA COE program. Topics include: strategic business planning; leadership governance, and discipline; finance, accounting and patient accounts management; staff evaluation, training and supervision; marketing and development; managing physicians; operations enhancement; facility design and management; adding an optical dispensary; and much much more. The Little Green Book of Ophthalmology, 4 ...Read More

SKU: 100004

Author: John Pinto

Publication Date: 2011

List Price: $200.00

Member Price: $150.00 You save $50.00 (25%).

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Managing a Practice: Where to Begin

Description
This is an excellent practical guide for a manager (new or experienced) who is beginning an assignment of managing a new practice. Using the tools in this booklet will get you started in the right direction to implement effective management. Key areas to develop priorities Questions to ask physicians regarding practice management Initial management steps Principles of practice for physicians and administrators Reviewing financial management controls Benefits from conducting a practic ...Read More

SKU: 100042

Author: PSR

Publication Date: 2012

List Price: $69.00

Member Price: $49.00 You save $20.00 (28%).

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Managing the Unmanageable: How to Motivate Even the Most Unruly Employee

Categories

Human Resources

Leadership and Personal Development

Management

Operations & Business Development

Managing the Unmanageable: How to Motivate Even the Most Unruly Employee

Description
He's rude. She's an egomaniac. They are a bunch of slackers. He goes AWOL whenever you need him most. She misses deadlines, he screws up assignments, they all chase away clients, and combined, they fracture your teams morale. Who are they? They are the –"unmanageable” employees and they are costing your company a fortune. Anne Loehr, author of MANAGING THE UNMANAGEABLE: How to Motivate Even the Most Unruly Employee, estimates that her executive clients lose, on average, 30% of their ...Read More

SKU: 100143

Author: Anne Loehr & Jezra Kaye

Publication Date: 2011

List Price: $20.00

Member Price: $14.00 You save $6.00 (30%).

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Marketing Handbook for the Physician Practice

Categories

Marketing

Physician Related

Marketing Handbook for the Physician Practice

Description
This comprehensive handbook presents a practical approach to marketing a practice in a professional way. The entire manual consists of samples, checklists and guidelines for marketing the new or established practice. ...Read More

SKU: 100044

Author: PSR

Publication Date: 2012

List Price: $99.00

Member Price: $69.00 You save $30.00 (30%).

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Mastering Patient Flow, 4th Edition

Categories

Ambulatory Surgery Center

Management

Operations & Business Development

Patient Relations

Mastering Patient Flow, 4th Edition

Description
Delivering high-quality, cost-effective patient care requires creating and sustaining patient-centered practice operations. Whether you are new to managing patient flow or a seasoned pro, the updated edition of this MGMA bestseller is your essential resource for uncovering new opportunities and efficiencies. ...Read More

SKU: 100035

Author: MGMA

Publication Date: 2014

List Price: $120.00

Member Price: $100.00 You save $20.00 (16%).

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Medical Practice OSHA Exposure Control Compliance Plan & Training Module

Categories

Government Relations

Legal

Management

Operations & Business Development

Risk Management & Compliance

Medical Practice OSHA Exposure Control Compliance Plan & Training Module

Description
The OSHA regulations require each employer to establish a written plan for each practice location detailing: those job titles and duties that may expose employees to infection; work routines to minimize exposure; how HBV vaccination may be obtained from the employer; required follow-ups of incidents and exposure; steps to alert employees to biohazards; and recordkeeping requirements. ...Read More

SKU: 100151

Author: The Health Care Group

Publication Date: 2013

List Price: $320.00

Member Price: $295.00 You save $25.00 (7%).

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Medical Practice Personnel Policy Manual

Description
This newly revised personnel policy manual template covers the issues that you should address in formulating your own Personnel Policy Manual. Easily tailored to your practice, it describes the issues and recommends how to handle them. The Medical Practice Personnel Policy Manual & Workplace Harassment Training Module is one of several suggested study resources for the COE exam. ...Read More

SKU: 100062

Author: The Health Care Group

Publication Date: 2012

List Price: $290.00

Member Price: $260.00 You save $30.00 (10%).

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Ophthalmic Leadership: A Practical Guide for Physicians, Admistrators, and Teams

Categories

Management

Operations & Business Development

Physician Related

Risk Management & Compliance

Ophthalmic Leadership: A Practical Guide for Physicians, Admistrators, and Teams

Description
In his tenth book for eyecare professionals, John Pinto and an impressive collection of 25 contributing authors share their experience and expertise in how to lead an ophthalmic practice in today's world. This book provides invaluable insights and practical advice for everyone from the rising ophthalmic technician or manager to the managing partner and seasoned practice administrator. In the words of Dr. Richard Lindstrom from the foreword, "Ophthalmic Leadership is another milestone of ...Read More

SKU: 100136

Author: John Pinto

Publication Date: 2012

List Price: $150.00

Member Price: $99.00 You save $51.00 (34%).

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Patients Come Second: Leading Change by Changing the Way You Lead

Categories

Leadership and Personal Development

Management

Patient Relations

Patients Come Second: Leading Change by Changing the Way You Lead

Description
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare chang ...Read More

SKU: 100177

Author: Britt Berrett and Paul Spiegelman

Publication Date: 2013

List Price: $45.00

Member Price: $25.00 You save $20.00 (44%).

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People Count! Never Underestimate the Value of Your Employees

Categories

Finance & Administration

Management

People Count! Never Underestimate the Value of Your Employees

Description
What is the most expensive item in your organization’s budget? People! Many businesses waste a lot of money because they do not treat their employees as their most valuable asset.Discover exactly how to maximize your ROI on those people. Learn how to shift your thinking when it comes to company waste and payroll. That’s exactly what you get in People Count! Strategies to apply right now to improve both bottom lines—financial and human.How much are you and your business contributing to the $360 B ...Read More

SKU: 100171

Author: Nancy J. Riesz

Publication Date: 2014

List Price: $45.00

Member Price: $20.00 You save $25.00 (55%).

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Physician Billing Process, 3rd Edition

Categories

Finance & Administration

Management

Operations & Business Development

Physician Billing Process, 3rd Edition

Description
This professional fee billing primer is business critical whether you’re new to medical revenue cycle management or a seasoned medical billing professional. As the medical reimbursement landscape changes, let industry experts Deborah Walker Keegan and Elizabeth Woodcock be your guides as you navigate the complex revenue cycle management journey of your medical practice. What's new: This third edition of the MGMA bestseller on physician billing process and revenue cycle management is a comple ...Read More

SKU: 100095

Author: Deborah Walker Keegan, PhD FACMPE and Elizabeth Woodcock, MBA, FACMPE, CPC

Publication Date: 2015

List Price: $148.00

Member Price: $105.00 You save $43.00 (29%).

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Physician Contract Guidebook

Description
Whether dealing with a partner, employee, medical facility or resident relationship, physician contracts are complex and have many important provisions and legal nuances.This book provides a practical, easy-to-understand approach to creating successful and binding physician contracts based on legal theory, case law, medical literature and management techniques. ...Read More

SKU: 100169

Author: Rade Vukmir, MD, JD

Publication Date: 2014

List Price: $114.00

Member Price: $94.00 You save $20.00 (17%).

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Physician Policies - A Practical Guide To Governance Issues

Categories

Human Resources

Legal

Operations & Business Development

Risk Management & Compliance

Physician Policies - A Practical Guide To Governance Issues

Description
Includes 99 policies, procedures and sample forms! ...Read More

SKU: 100163

Author: Marshall M. Baker, FACMPE / Kenneth M. Hekman, MBA, FACMPE

Publication Date: 2012

List Price: $175.00

Member Price: $155.00 You save $20.00 (11%).

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Physician Productivity & Evaluation

Description
How to apply productivity to a physician in a practice setting is vital for success. This booklet gives you ways to boost performance. Proven tips for physician time management and efficiency.Patient volume benchmarksPhysician delegation tipsWays to manage increased patient volumeEmployee evaluation of physiciansPatient survey of physician performanceHow managed care evaluates physiciansPhysician responsibilities to employerPhysician job description ...Read More

SKU: 100068

Author: PSR

Publication Date: 2012

List Price: $89.00

Member Price: $69.00 You save $20.00 (22%).

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Policies, Procedures, and Protocols for Physician Offices

Description
Efficient management of a physician office requires good policies and procedures.This comprehensive manual is on CD and easy to customize. Use for establishing new policies, revising your policy handbook and employee training. Personnel policiesJob descriptionsBilling and collectingBusiness office organizationScheduling patientsMedical record keepingLaboratory and radiologyPatient relationsMarketing and public relationsFederal record keepingFinancial management and accountingPatient information ...Read More

SKU: 100031

Author: PSR

Publication Date: 2012

List Price: $189.00

Member Price: $169.00 You save $20.00 (10%).

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Positive Leadership: The Game Changer at Work

Categories

Leadership and Personal Development

Management

Operations & Business Development

Positive Leadership: The Game Changer at Work

Description
Positive Leadership: The Game Changer at Work provides key research-based principles that will help you be a more effective leader. The first part of the book, “The Concept,” gathers some of the best positive psychology research available and reads like a Harvard Business Review article. The second part, “The Story,” is a leadership fable about a homeless, former business executive who attempts to climb back into society after a shocking body blow to his life. The research and the story together ...Read More

SKU: 100155

Author: Steve Gladis, Ph.D.

Publication Date: 2013

List Price: $20.00

Member Price: $15.00 You save $5.00 (25%).

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Practice Management Bootcamp:  What You Must Know to Succeed

Categories

Leadership and Personal Development

Management

Operations & Business Development

Practice Management Bootcamp: What You Must Know to Succeed

Digital Download

Description
You’ve just become a new ophthalmic practice manager—now what? This course will teach you the basics of ophthalmic practice management in all of the core areas. Agenda: Welcome from Program Co-Chairs: Sondra Hoffman, COE, CPC, CMPE, LHRM - Florida Eye Clinic & Charla Ferchow, COE - Eye Physicians of Central FLChart Documentations & Audits: Ann Rose, Rose & AssociatesKey Legislative & Regulatory Issues Impacting Ophthalmology Now and in the Future: Nancey McCann, ASCRSFinancial ...Read More

Publication Date: 2016

List Price: $475.00

Member Price: $350.00 You save $125.00 (26%).

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RVU's at Work: Relative Value Units in the Medical Practice, 2nd Edition

Categories

Benchmarks & Statistics

Finance & Administration

Operations & Business Development

Risk Management & Compliance

RVU's at Work: Relative Value Units in the Medical Practice, 2nd Edition

Description
For medical practices today, there's a far better way to measure productivity - and benchmark performance year-to-year and practitioner-to-practitioner: Relative Value Units (RVUs), the measurements originally developed to standardize Medicare payments. Now, in the new book RVUs at Work: Relative Value Units in the Medical Practice, experts from Coker Group - a leading healthcare consulting firm - give practice administrators and physicians step-by-step guidance on how to use RVUs to gain pr ...Read More

SKU: 100122

Author: Max Reiboldt, CPA & Justin Chamblee, MAcc, CPA; Coker Group

Publication Date: 2014

List Price: $125.00

Member Price: $105.00 You save $20.00 (16%).

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Selling Your Medical Practice

Categories

Legal

Operations & Business Development

Selling Your Medical Practice

Description
For many years, selling a medical practice has been a common transaction. Recent changes have resulted in an increase in the number of medical practice sales. Reasons for this include a fear of the future, encouraged by declining reimbursements, rising overhead costs, and increasing regulation. If you are considering the sale of your practice to another practitioner, you know there are many legal and business factors involved in such a matter. Selling Your Medical Practice covers all of these i ...Read More

SKU: 100156

Author: The Health Care Group

Publication Date: 2014

List Price: $140.00

Member Price: $115.00 You save $25.00 (17%).

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Simple: The Inner Game of Ophthalmic Practice Success

Categories

Management

Operations & Business Development

Patient Relations

Simple: The Inner Game of Ophthalmic Practice Success

Description
Ophthalmology is an elegant profession, but it is not in the least simple.  Eye surgeons are wicked-smart. Because of this, they have a tolerance for—and more than that, are drawn to—things that are complex. Why else would a procedure like cataract surgery with essentially perfect outcomes since the turn of the century still be such an active sphere of ongoing innovation and elaboration? These gratifying clinical complexities are unfortunately matched by rising business complexities that are mak ...Read More

SKU: 100172

Author: John Pinto

Publication Date: 2015

List Price: $175.00

Member Price: $89.00 You save $86.00 (49%).

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Star Studded Service 2nd Edition

Categories

Management

Marketing

Patient Relations

Star Studded Service 2nd Edition

Description
Do You Want to Win More Patient Satisfaction? Ever wonder what medical practices do to ensure that patients and their family members feel valued?How do you get patients to drive across town for your services and refer others to your practice?Do you want to protect your revenue base and generate new market share?   Taking Patient Satisfaction to a New Level If you are challenged with or committed to increasing patient satisfaction, the updated edition of this bestselling book offers you: A p ...Read More

SKU: 100102

Author: SullivanLuallinGroup

Publication Date: 2013

List Price: $120.00

Member Price: $100.00 You save $20.00 (16%).

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Step Up Your Quality of Patient Service

Categories

Management

Operations & Business Development

Step Up Your Quality of Patient Service

Description
Make your qualtiy of service equal your quality care. Excellent patient relation ideas presented that you can easily apply. Features and Benefits: Over 100 steps to improve patient serviceProven tactics that please patientsHow the physician, nurse, receptionist & billling personnel can deliver better patient service in day to day operationsSatisfy managed care organizationsSamples of patient surveysTelephone techniques that impress patientsSamples of patient surveysTelephone techniques that ...Read More

SKU: 100032

Author: PSR

Publication Date: 2012

List Price: $59.00

Member Price: $39.00 You save $20.00 (33%).

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Take Back Time - Bringing Management to Medicine

Categories

Human Resources

Leadership and Personal Development

Management

Operations & Business Development

Patient Relations

Take Back Time - Bringing Management to Medicine

Description
Do you and your staff start each day with best intentions but often end the day in chaos...attempting to beat the clock? By implementing the ideas in this book, practice executives and physicians can manage time, reduce stress and keep patients happier. ...Read More

SKU: 100131

Author: Judy Capko

Publication Date: 2008

List Price: $105.00

Member Price: $85.00 You save $20.00 (19%).

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Talking Crazy

Categories

Leadership and Personal Development

Patient Relations

Talking Crazy

Description
Let's face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, "Just Listen, " Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book "Talking ...Read More

SKU: 100173

Author: Mark Goulston,M.D.

Publication Date: 2015

List Price: $50.00

Member Price: $25.00 You save $25.00 (50%).

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The Art and Science of Telephone Triage

Categories

Leadership and Personal Development

Management

Operations & Business Development

Patient Relations

The Art and Science of Telephone Triage

Description
Based on current practice, nursing theory, research and experience, these authors present a balanced, common-sense, reality-based approach to the practice of telephone triage nursing. This book is a must-read for everyone working in the fields of ambulatory care and telehealth nursing, from manager to educator or front-line nurse. Physicians, administrators and others involved in the provision of care over the telephone will also find this an invaluable resource in understanding the practice of ...Read More

SKU: 100181

Author: Carol Rutenberg & M. Elizabeth Greenberg

Publication Date: 2012

List Price: $130.00

Member Price: $105.00 You save $25.00 (19%).

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The Cleveland Clinic Way

Categories

Leadership and Personal Development

Management

The Cleveland Clinic Way

Description
A refreshingly positive and practical vision of healthcare, The Cleveland Clinic Way is essential reading for healthcare and business executives, medical professionals, industry analysts, and policymakers. It gives leaders lessons they can apply to their own organizations to achieve results and empowers average Americans to make more informed healthcare decisions.  ...Read More

SKU: 100178

Author: Toby Cosgrove, M.D.

Publication Date: 2014

List Price: $50.00

Member Price: $30.00 You save $20.00 (40%).

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The Efficient Ophthalmologist

Description
This book is about more than growing a larger practice. Financial success and operational control have little to do with practice scale. Economic efficiency and profit enhancement are more a matter of revenue enhancement than cost containment. Revenue can only be boosted by seeing more patients, and providing these patients with more of the services they need and desire, or both. This excellent resource will help you and your staff can enhance your control over patient volume, revenue yield, and ...Read More

SKU: 100008

Author: John Pinto

Publication Date: 2004

List Price: $85.00

Member Price: $60.00 You save $25.00 (29%).

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The New Healthcare Supervisor's Guide

Description
Aid for the new medical practice management supervisor – how to maintain rapport while realigning working relationships, mentoring and motivating a new team, and managing new responsibilities. ...Read More

SKU: 100160

Author: Sheila Richmeier, MS, RN, FACMPE

Publication Date: 2010

List Price: $78.00

Member Price: $58.00 You save $20.00 (25%).

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Turnaround, 2nd Edition

Description
Why do we need to be turned-around? In reality, all practices periodically get into trouble. Whether your practice is starting from a position of strength or bailing its way out of a crisis, this book will help you to prosper in the years ahead. In this book, widely published author and long-time practice consultant John Pinto gives a practical week-by-week program that includes directed group exercises and individual projects. Each weekly chapter ends with a series of questions to help you extr ...Read More

SKU: 100009

Author: John B. Pinto

Publication Date: 2014

List Price: $115.00

Member Price: $60.00 You save $55.00 (47%).

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Ultimate Technician Career Pack

Categories

Benchmarks & Statistics

Operations & Business Development

Patient Relations

Ultimate Technician Career Pack

Description
Maximize your savings! The Ultimate Technician Career Pack includes: "How To Be The Tech Your Doctor Can't Live Without" book"10 Steps to a Phenomenal Patient Experience" bookClear Pupil Gauge with Pupil Characteristics ChartHow to Be the Tech Your Doctor Can't Live Without  Enhancing Your Value & Effectiveness in the Ophthalmic Workplace  This book is a must read for every ophthalmic technician and is pocket size to fit in a purse or pocket for quick reference ...Read More

SKU: 100176

Author: Sharon Alamalhodaei, COMT

Publication Date: 2014

List Price: $50.00

Member Price: $30.00 You save $20.00 (40%).

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